Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Lisa Hansen

Guthrie Center

Summary

I offer excellent customer service and enjoyment in helping others efficiently and ethically fulfill their needs. Hands-on professional offering a keen understanding of data confidentiality and HIPAA regulations. Efficient professional in healthcare documentation boasts high productivity and the capability to complete tasks swiftly while maintaining accuracy. Skilled in medical coding, electronic health records management, and data analysis. Excel in organizational, communication, and problem-solving skills, ensuring seamless workflow and compliance with healthcare regulations.

Overview

27
27
years of professional experience

Work History

Medical Coder

Guthrie County Hospital
Guthrie Center
08.1999 - Current
  • Validated accuracy of diagnosis codes as well as modifiers used on claims before final submission to payer and insurance companies.
  • Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes.
  • Collaborated with other departments such as billing, clinical documentation improvement, quality assurance to ensure accurate coding practices are being followed.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
  • Verified accuracy of procedure codes to ensure proper reimbursement levels.
  • Maintained up-to-date knowledge of coding changes, updates, and new rules.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Maintained positive working relationship with fellow staff and management.
  • Managed coding for multiple specialties, ensuring specific codes are accurately applied.
  • Reviewed patient records and assigned accurate codes for diagnoses and procedures.
  • Performed quality assurance checks on coded data.
  • Utilized ICD-10, CPT, and HCPCS coding systems to process claims and billing.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.

Sales Associate

Dollar General Store
Guthrie Center
06.2022 - 09.2022
  • Processed credit card transactions quickly and securely.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
  • Handled customer complaints in a professional manner.

Dental Assistant

Guthrie Family Dentistry
Guthrie Center
04.1998 - 04.1999
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Sterilized instruments according to established guidelines and protocols.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Took digital X-rays of teeth using radiographic equipment.
  • Maintained a neat, clean and organized environment throughout the office.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Laid out dental instruments and equipment before procedures.

Education

Bachelor of Science - Human Services

Southern New Hampshire University
Manchester, NH
05-2025

Associate of Science - Fashion Merchandising And Marketing

Iowa Lakes Community College
Emmetsburg, Iowa
02-1988

High School Diploma -

Adair-Casey School
Adair, Iowa
05-1986

Skills

  • Workflow management
  • Records management
  • Medical record security
  • Ethical standards
  • HIPAA compliance
  • Document management
  • Clinical documentation
  • Proficiency in Microsoft
  • Medical terminology

Affiliations

  • Full time employment/part-time college student
  • Part-time caregiver for my elderly father
  • Manage my father's accounts
  • Treasurer and Financial Secretary for church

Accomplishments

  • Summa Cum Laude receiving Associate degree
  • National Honor Society during High School

References

References available upon request.

Timeline

Sales Associate

Dollar General Store
06.2022 - 09.2022

Medical Coder

Guthrie County Hospital
08.1999 - Current

Dental Assistant

Guthrie Family Dentistry
04.1998 - 04.1999

Bachelor of Science - Human Services

Southern New Hampshire University

Associate of Science - Fashion Merchandising And Marketing

Iowa Lakes Community College

High School Diploma -

Adair-Casey School

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Lisa Hansen