Lisa Hardin
Wilmington,NC
Summary
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
12
12
years of professional experience
Work History
Consultant Operations
Verizon Wireless
01.2019 - Current
- Program manager responsible for identifying inefficiencies and ensuring overall operational flow
- Collaborate with cross-functional teams to optimize workflows and efficiencies
- Conduct comprehensive audits to identify areas for cost reduction and ensuring compliance of program policies
Supervisor
Verizon Wireless
01.2013 - 01.2018
- Responsible for the management of a team of 10 call center employees
- Responsible for providing expectations such as goal metrics, departmental policies and procedures, team meetings, write and deliver performance appraisals to name a few
- Facilitated various contests that recognized and rewarded employees with best quality, most improved metrics, and top performers
- Soley responsible to manage the National BEST Program for entire country
- Attending weekly calls to improve the processes for the program and partnered with Compliance to enforce program guidelines
- Partnered with L&D to create the first BEST online training courses to educate our participants
Acting Consultant
Verizon Wireless
01.2016 - 01.2017
- Project Lead/Consultant for the launch of online Chat to the Employee Accounts base
- Provided project management oversight, facilitated cross-functional conference calls and risk mitigation to ensure overall project success
- Coordinated efforts both internally and externally within Customer Service, Employee Accounts, and vendor support teams at Nuance
Education
Bachelor of Business Administration -
Strayer University
01.2022
Associate in arts -
Strayer University
01.2019
Skills
- Self-Motivated
- Problem-Solving
- Attention to Detail
- Client Relationships
- Processes and procedures
- Process Improvement
- Cost Analysis
- Organizational Skills
- Audit reporting
- Excellent Communication
- Performance Assessments
- Management Coaching
- Employee Management
- Operations Analysis
- Best Practices Implementation
- Quality Assurance
- Project Management
- Leadership
- Effective Communication
- Problem Solving/Critical Thinking
- Collaboration/Teamwork
- Change Management
Accomplishments
- Awarded Supervisor of the Quarter year over year from 01/2013 - 12/2016.
- Received various Recognizing You Awards.
- Represented the BEST Service Team at a face-to-face meeting with all key players at HQ in 2014.
- Created Power Point outlining the Service Team’s Challenges and Proposed Disciplinary Action.
- Disciplinary policy was implemented on 07/2014.
- Partnered with VLSS team to create solutions for BEST Program processes.
- Represented the Service Team at a Workout session in Alpharetta, GA in 2016.
- Created an RT to allow a data feed from VZ Learn to CETOM to eliminate manually tracking completion of the BEST online training and refresher. This was implemented in 01/2016.
Timeline
Consultant Operations
Verizon Wireless
01.2019 - Current
Acting Consultant
Verizon Wireless
01.2016 - 01.2017
Supervisor
Verizon Wireless
01.2013 - 01.2018
Associate in arts -
Strayer University
Bachelor of Business Administration -
Strayer University
Similar Profiles
Stephen Joseph BasenerStephen Joseph Basener
Sales Specialist at Verizon Wireless BJ’s Wholesale, Verizon WirelessSales Specialist at Verizon Wireless BJ’s Wholesale, Verizon Wireless
Jeffrey ArellanaJeffrey Arellana
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)
Heroad MederickHeroad Mederick
Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)
Steven M. TaylorSteven M. Taylor
Sales Consultant at Wireless Zone / Verizon WirelessSales Consultant at Wireless Zone / Verizon Wireless
Lauren StrnadLauren Strnad
Substitute Teacher, K-Eighth Grade at ESS/ Pender County SchoolsSubstitute Teacher, K-Eighth Grade at ESS/ Pender County Schools