Lisa Hathaway
Fort Wayne,IN
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
11
11
years of professional experience
Work History
Support Team Member
Parkview Health
Fort Wayne, IN
09.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated communication between patients and healthcare providers, improving service delivery.
- Processed patient intake forms and maintained accurate medical records for compliance.
- Coordinated patient scheduling, check-in and payments for copays.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Collateral Notes Clerk and Loan Shipper
Hallmark Home Mortgage-NMLS#53441
Fort Wayne, IN
03.2015 - 08.2025
- Receive and process loan documents, ensuring all required paperwork is complete
- Enter loan-related payments and check details into the system
- Managed large volumes of paperwork, scanning confidential documents and ensuring that all copies were clear and legible
- Organize and package collateral documents for secure shipping and ensure all items were correctly labeled
- Verify accuracy of signed documents including names, dates and notary sections completed accurately
- Ensure timely electronic shipment of closing packages and collateral documents
- Provide front desk support by greeting and assisting visitors, answering inquiries, and directing them to the appropriate departments
Education
High School Diploma - General studies
Tinora High School
Defiance, OHSkills
- Confidentiality
- Prioritization
- Document management
- Database entry management
- Handling payments
- Multitasking abilities
- Attention to detail
- Time management
- Flexible and adaptable
- Managed calls, ensuring each customer was greeted with professionalism and offered timely assistance via telephone
Timeline
Support Team Member
Parkview Health
09.2025 - Current
Collateral Notes Clerk and Loan Shipper
Hallmark Home Mortgage-NMLS#53441
03.2015 - 08.2025
High School Diploma - General studies
Tinora High School