- I participate in various sports activities for physical activity, camaraderie, and personal growth Tennis, hiking, running, swimming and pickleball are some of my current activities
Lisa Hecker
Novato,CA
Summary
Versatile professional with a proven track record in customer service, real estate, and business development. Excelled in prioritization and building rapport, achieving significant customer loyalty and financial growth. Expert in POS systems and adept at senior leadership support, I consistently delivered exceptional results through strategic planning and effective team management.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
Uli Seiler Ski Shop
02.2018 - Current
- Detail-oriented inventory employee with 5+ years of experience overseeing inventory operations in high-end ski shop. Strong attention to detail to prevent discrepancies and minimize errors.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Real Estate Agent
TowerRents.com
06.2017 - 01.2019
- Managed contracts, negotiations, and all aspects of lease to finalize rentals and meet customer expectations.
- Networked to gain new clients throughout Marin County and expand the business from San Francisco.
Owner
Lee S. Cole + Associates, Inc.
06.1985 - 03.2018
- Licensed private investigator.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized, marketed and facilitated nationwide seminars teaching investigation techniques in fire investigation helping professionals advance their skills.
- An editor and producer for a series of specialized books and newsletters focused on vehicle fire investigation, I played a key role in disseminating critical information to fire investigators, insurance special investigation units (SIUs), vehicle manufacturers, and legal professionals. The content I curated and edited covered a broad range of topics, including advanced fire investigation techniques, the science of fire behavior in vehicles, emerging trends like electric vehicle fires, and the legal and insurance considerations surrounding vehicle fire claims.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Education
Bachelor of Arts - American Studies
University of California, Santa Cruz, CA
Santa Cruz, CASkills
- Building rapport
- Research
- POS systems expert, RAIN
- Grammar
- Senior leadership support
- Positive and professional
Interests
Timeline
Customer Service Representative
Uli Seiler Ski Shop
02.2018 - Current
Real Estate Agent
TowerRents.com
06.2017 - 01.2019
Owner
Lee S. Cole + Associates, Inc.
06.1985 - 03.2018
Bachelor of Arts - American Studies
University of California, Santa Cruz, CA
Similar Profiles
Taylor MarshTaylor Marsh
Retail Worker at The Ski Shop PlusRetail Worker at The Ski Shop Plus
Austyn HarringtonAustyn Harrington
Buyers Assistant and Retail Sales Manager at Granite Chief Ski ShopBuyers Assistant and Retail Sales Manager at Granite Chief Ski Shop
Ola KuwalekOla Kuwalek
Ski & Snowboard Shop Rental/Sales Associate at Le Roy's Ski & Snowboard ShopSki & Snowboard Shop Rental/Sales Associate at Le Roy's Ski & Snowboard Shop