Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Bilbo

Houston,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by leadership roles at Circle K and expertise in problem-solving and customer service. Skilled in critical thinking and data entry, I've significantly contributed to team development and efficiency, ensuring compliance and safety in high-stakes environments. Demonstrated success in setting up, running and maintaining operation of heat-treating furnaces and flame-hardening machines. Detail-oriented and observant with good understanding of safety standards, OSHA requirements and production strategies to maximize efficiency and minimize errors.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Hardworking and passionate job seeker with strong organizational skills eager and ready to help team achieve company goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Circle K
03.2023 - 07.2024

Shift team leader trusted with the up keeping of the store . Also responsible for organizing and storing daily paperwork including; daily fuel sales , weekly fuel and propane drop offs and safe count.

  • Accountable for stores gross daily income at closing of day ($12k-$18k varies due to high or low sales)
  • Accountable for product inventory count and profit counts
  • Responsible for charting and documenting the ordering, delivery, and sales of fuel
  • Trusted with position of problem resolution

Injection Molder

Strom Engineering Corporation
12.2021 - 02.2023
  • Plastic molding injection plastic welding press runner assembly line

Machine Operator Packer

ABC Tech
01.2019 - 03.2021
  • Increased accuracy in product packing by implementing efficient organization techniques for raw materials and finished goods.
  • Collaborated closely with team members to achieve daily production goals and maintain a safe work environment.
  • Completed detailed documentation of machine operator activities, including shift logs, incident reports, and maintenance records.
  • Optimized machine performance for increased output by conducting regular maintenance checks and adjusting settings as needed.
  • Reported all malfunctioning equipment

Hazmat Inspector

General Engineering
04.2018 - 02.2019
  • Helped reduce accidents at inspected sites by providing guidance on proper containment strategies for potentially harmful substances.
  • Ensured compliance with federal, state, and local regulations by maintaining accurate records of Hazmat inspections and corrective actions taken.
  • Collaborated with other inspectors and agencies to share best practices in hazardous materials management and inspection procedures.
  • Enhanced emergency response capabilities through regular training sessions and drills for hazardous materials incidents.

Education

Jack Yates High School
Houston, TX
2018

Skills

Building rapport

  • Critical Thinking
  • Customer satisfaction measurement
  • Machine Operation
  • Equipment operations
  • Blueprint Interpretation
  • Injection molding machinery
  • Pallet Jack Operation

Timeline

Customer Service Representative

Circle K
03.2023 - 07.2024

Injection Molder

Strom Engineering Corporation
12.2021 - 02.2023

Machine Operator Packer

ABC Tech
01.2019 - 03.2021

Hazmat Inspector

General Engineering
04.2018 - 02.2019

Jack Yates High School
Donald Bilbo