Lisa Heide
Deltona
Summary
Customer service professional with extensive experience in addressing and resolving customer issues efficiently. Known for collaborative approach and achieving impactful results, with emphasis on flexibility and reliability in dynamic environments. Strong communication and problem-solving abilities, coupled with positive and approachable demeanor.
Overview
28
28
years of professional experience
1
1
Certification
Work History
SSA Lead Generator
ARS Rescue Rooter
07.2024 - Current
- Provided support in scheduling meetings with qualified leads.
- Cultivated trust with prospects through consistent follow-up communication and relationship-building, leading to higher conversion rates.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
Pax Care Agent for Flair Airlines, Information Booth, Pre TSA-Ambassador
Orlando Sanford International Airport
10.2023 - 04.2024
- Assisted customers of the Airport find their way through different departments.
- Working in customs checking documents.
- Worked agents of Flair Airlines with check in, measuring and weighing of luggage.
- Drove the jet bridge
- Assisted wheel chair passengers
Appointment setter
Prium LIFE AND HEALTH
02.2022 - 05.2023
- Utilized various communication channels to reach out to clients and confirm appointments.
- Cold called people over 65 in order to set appointments for medicare specialists
- Coordinated with team members to align on client needs and availability.
- Handled client inquiries and provided information about services offered.
DIRECTOR OF SALES AND MAINTENACE
Quality management
08.2018 - 08.2019
- Set appointments, for agents
- Provide face to face information and presentations about management services
- Inspected properties for damage, and property violations
- Maintain parking procedures, when necessary, at several communities
- Driven golf carts and shuttle
Phone Sales Representative
Infinity Sales Group
03.2018 - 03.2019
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Collaborated with team members to share best practices, enhancing overall team performance.
Guest Service Representative
Palm Beach Zoo
05.2014 - 11.2017
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Property Manager LCAM
Boca Bayou
05.2007 - 12.2014
- Negotiated vendor contracts to reduce operational costs while maintaining quality services.
- Oversaw budget preparation and allocation by analyzing expenses and forecasting trends.
- Fostered positive tenant relationships by addressing concerns and facilitating open lines of communication.
- Enhanced team collaboration with regular feedback sessions and performance evaluations.
- Enhanced property appeal by overseeing landscaping and renovation projects.
Vice President of Sales and Marketing
Associated Property Management of the Palm Beach
07.1997 - 05.2007
- Drove company branding efforts to increase market presence and brand recognition.
- Managed a 2-member marketing team comprised of a graphic artist, CRM administrator and marketing coordinator.
- Developed overall marketing strategy and support implementation across 3 departments.
- Supported business development efforts and coordinated with marketing team.
Education
Associate of Science - Applied Psychology
Endicott College
Beverly, MA06-1989
Skills
- Budgeting
- Revenue growth
- Client Management
- Management team training
- Telephone and email etiquette
- Outbound calling
- Appointment scheduling
- Interpersonal and written communication
- CRM proficiency
- New client acquisition
Accomplishments
- Customer Relations - Earned high marks for customer satisfaction.
- Sales and Marketing. Increased business 60%
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Fl Driver's License
- LCAM
Timeline
SSA Lead Generator
ARS Rescue Rooter
07.2024 - Current
Pax Care Agent for Flair Airlines, Information Booth, Pre TSA-Ambassador
Orlando Sanford International Airport
10.2023 - 04.2024
Appointment setter
Prium LIFE AND HEALTH
02.2022 - 05.2023
DIRECTOR OF SALES AND MAINTENACE
Quality management
08.2018 - 08.2019
Phone Sales Representative
Infinity Sales Group
03.2018 - 03.2019
Guest Service Representative
Palm Beach Zoo
05.2014 - 11.2017
Property Manager LCAM
Boca Bayou
05.2007 - 12.2014
Vice President of Sales and Marketing
Associated Property Management of the Palm Beach
07.1997 - 05.2007
- Fl Driver's License
- LCAM
Associate of Science - Applied Psychology
Endicott College
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