Lisa Heinz
Walnut Creek,CA
Summary
A seasoned professional with over 15 years of a successful experience in product and service sales. Recognized for the ability to communicate and provide exceptional service that ensures client retention and positive feedback. Proven upselling techniques as as implement additional processes that drive profitability.
Overview
17
17
years of professional experience
Work History
Optical Assistant
EyeCare Associates of San Ramon Valley
San Ramon
01.2022 - Current
- Accomplished sales goals & quotas by maintaining service standards and fostering relationships with customers
- Educated patients on eyewear options, enhancing product knowledge and customer satisfaction.
- Managed inventory of optical products, maintaining stock levels and minimizing shortages.
- Used attention to detail aptitude while measuring vertex distance, temple length and bridge/eye size
Operations Manager
Peak Performance
Walnut Creek
03.2017 - 04.2020
- Managed day to day operations of Peak Performance.
- Monitored staff to ensure quality standards, efficiency, and friendly services were met.
- Conducted daily treatment room check list inspection with policy and procedures, maintaining room cleanliness at the highest standard,
- Actively promoted Peak Performance treatments, membership, services, as well as programs and promotions.
Retail Merchandiser
Retail Assistance Corporation
Walnut Creek
12.2008 - 12.2010
- Developed and implemented visual merchandising strategies to optimize product presentation and drive customer engagement.
- Analyzed sales data to identify trends and adjust merchandise assortment for improved inventory management.
- Collaborated with cross-functional teams to execute promotional events and enhance brand visibility in-store.
Education
Bachelor of Arts - Psychology
California State University, Sacramento
Sacramento, CA06-1989
Skills
- Customer service
- Product upselling
- Detail Oriented
- Team leadership
Timeline
Optical Assistant
EyeCare Associates of San Ramon Valley
01.2022 - Current
Operations Manager
Peak Performance
03.2017 - 04.2020
Retail Merchandiser
Retail Assistance Corporation
12.2008 - 12.2010
Bachelor of Arts - Psychology
California State University, Sacramento