Lisa Helen Hamlet
Huntsville,Alabama
Summary
To obtain a full-time position as a Residence Hall Director in the city of Normal, Alabama that will let me utilize my skill sets to maximize the business goals of Alabama A&M University.
Overview
37
37
years of professional experience
Work History
FT Fragrance Specialist
Dillard’s Department Store
Huntsville, AL
10.2017 - Current
- My responsibilities are to sell men’s fragrances as well as women’s fragrances and other merchandise as needed. I have held the position of Tom Ford Ambassador for 2 consecutive years and the status of Pacesetter for two years also. Cash handling is part of my job too. Balancing the cash register every morning and evening is a regular part of my daily routine for the past 8 years. Opening new Dillard’s accounts are a weekly task. Meeting sales goals is also part of my job. Keeping a clientele book is another task that must be done on a daily basis. During the month of March and April of the year 2023, I had the highest sales of Creed Fragrances. In the year of 2022 until 2023, I increased the sales of Tom Ford by 68 percent.
- Supported store initiatives by participating in marketing campaigns, special events, and seasonal promotions.
- Enhanced customer experience by providing personalized fragrance recommendations based on individual preferences and lifestyles.
- Participated in ongoing training programs to stay current on industry trends, new products, and best practices in fragrance consultation.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Collaborated with team members to achieve monthly sales goals and exceed customer satisfaction targets.
- Played a vital role in maintaining a clean, inviting store environment by assisting with general housekeeping duties as needed within the fragrance department.
- Contributed to overall store success by maintaining a visually appealing fragrance counter display, ensuring optimal product placement and organization.
Kids Shoes Associate
Dillard's Department Store
Huntsville, AL
03.2026 - Current
- Utilized interpersonal skills to establish rapport with diverse clientele, fostering an inclusive shopping environment.
- Collaborated with team members to achieve monthly sales targets, fostering a positive working atmosphere.
- Developed strong product knowledge, enabling effective communication with customers about features and benefits of various footwear options.
- Responded to customer inquiries both in-person and via telephone, demonstrating exceptional communication skills and commitment to providing top-notch service.
- Assisted with special events such as sales promotions or product launches, contributing to overall success in meeting company objectives.
- Maintained a visually appealing and organized store environment, increasing overall shopping experience.
- Aided in seasonal merchandise transitions by efficiently restocking shelves according to visual merchandising guidelines.
Agent
State Farm Insurance
Huntsville, Alabama
03.2024 - 06.2024
- My job was to sell life insurance policies, and car insurance policies to individuals and groups of people. I also acted as a fiduciary for my clients and learned new software as things changed on a monthly basis. I had to help meet sales goals and help the company reach its full potential.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Piloted customer loyalty program, resulting in increased repeat business.
- Increased customer satisfaction with personalized follow-up strategies.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Part-time
Pharmacy Technician
Huntsville, Alabama
02.2021 - 04.2022
- My duties were to fill medical prescriptions and do data entry, count pills, mix medical prescriptions, solve insurance issues, put up stock and keep the work area tidy. I also had to balance the cash register and turn the money in to accounting at Walmart. Another task I had to do was work the pharmacy pick-up window.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Substitute Teacher
Madison County Board of Education
Huntsville, AL
09.2015 - 05.2020
- My job was to fill in for the full-time teachers anytime they were out of the classroom. I substituted for Math, English, Science, History, Physical Education, Chorale, Computer courses, Engineering courses, Band and etc.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
PT Sales Associate
Chico’s F.A.S.
Huntsville, AL
01.2017 - 10.2017
- My duties were to sell jewelry, hats, belts, and clothing and promote weekly sales. I operated the cash register and balanced at the end of the day and made change when necessary. My other duties were to operate an Ipad to keep up with my clientele and make phone calls to customers about big sales. I had to prepare fitting rooms for clients and clean them out at the end of the shift. I assisted with fashion shows and made suggestions for new outfits as well as selecting colors for clients. On a weekly basis I put out all of the new merchandise.
Fragrance Consultant
Men’s Fragrances Belk
Huntsville, AL
03.2015 - 07.2016
- My job was to sell men’s and women’s fragrances and give great customer service, order merchandise and assist customers with their selections. I had to open new accounts, and operate the cash register and balance each night. I had to create new perfume displays and unload the trucks with merchandise.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Consultant
Belk Jewelry
01.2006 - 01.2016
- I sold handbags, jewelry, hats, and sized watches and also sold hosiery. Served as a floater intermittently and worked in various parts of the store and maintained a high level of sales. I was a Pacesetter for the year 2006-2007. Area of expertise customer retention.
Make-up Consultant
Clinique
Huntsville, Utah
12.2014 - 03.2015
- I maintained a high level of customer service and satisfaction. I was responsible for skincare and the selection of colors for foundation and make-up application. I taught women how to apply their make-up and to do facials, opened new accounts and did cash handling.
Agent
New York Life Insurance
02.2012 - 08.2012
- I sold life insurance products and acted as a fiduciary. I extended great customer service to all of my clients and made sure they paid their premiums on time.
Residence Hall Manager
Alabama A&M University
Normal, AL
08.1989 - 12.2009
- I managed several residence halls for 21 years and supervised my staff of nine and residents of Councill Hall. During the time that I worked I planned workshops and made schedules for the staff and my resident assistants. I handled all maintenance repairs and counseled students when they needed it and communicated with their parents and constituents. I also served as an on-call manager for 24 hours seven days a week, for a month. I also trained new employees when newly hired to work in the buildings and conducted annual reviews at the end of the year.
Associate
Parisian Jewelry
01.2002 - 01.2006
- I sold jewelry and watches, repaired broken jewelry, sized watches, sold earrings, helped match jewelry with clothing, cash handling every day. Gave great customer service.
Education
MBA - Masters of Business Administration
Colorado Technical University
Colorado City, Colorado05.2020
Bachelor of Arts - Telecommunications /English
Alabama A&M University
Normal, AL05.1986
Skills
Customer Service
Customer Retention
Data Entry
Microsoft word
Human Resources
Problem-solving
Customer service and care
Positive attitude
Customer complaint resolution
Problem-solving skills
Critical thinking
Polite communication skills
Service support
Schedule management
Relationship building
Stress management
Conflict resolution
Flexible schedule
Public speaking
Ensuring customer satisfaction
Product sales
Technical support
Professional networking
Documenting information
Persuasive speaking
Financial document preparation
Order fulfillment
Human resources coordination
Industry expertise
Personnel recruitment
Customer service
Resolving customer issues
Strong communication
Teamwork and collaboration
Excellent communication
Active listening
Adaptability
Team collaboration
Time management
Problem-solving aptitude
Problem-solving abilities
Professionalism
Effective communication
Interpersonal skills
Attention to detail
Reliability
Interpersonal communication
Continuous improvement
Self motivation
Analytical skills
Adaptability and flexibility
Analytical thinking
Decision-making
Professional demeanor
Teamwork
Team leadership
Operational efficiency
Friendly, positive attitude
Computer skills
Microsoft office
Team management
MS office
Flexible and adaptable
Data entry
Microsoft Word
Dependable and responsible
Calm under pressure
Organization and time management
Verbal communication
Supervision and leadership
Patience and empathy
Flexible scheduling
Cash handling proficiency
Product knowledge expertise
Upselling strategies
Goal-oriented mindset
POS system operation
Store maintenance
Brand representation
Fashion awareness
Footwear trends
Stock replenishment
Customer experience management
Brand awareness
Display building
Returns handling
Product comparisons
Footwear fitting
Hospitality and accommodation
Customer assistance
Friendly and helpful
Excellent communication
Active listening
Adaptability
Team collaboration
Written communication
Time management
Problem-solving aptitude
Problem-solving abilities
Professionalism
Effective communication
Task prioritization
Interpersonal skills
Multitasking
Team building
Attention to detail
Reliability
Interpersonal communication
Continuous improvement
Self motivation
Goal setting
Analytical skills
Adaptability and flexibility
Sales strategies
Analytical thinking
Time management abilities
Decision-making
Professional demeanor
Teamwork
Team leadership
Operational efficiency
Timeline
Kids Shoes Associate
Dillard's Department Store
03.2026 - Current
Agent
State Farm Insurance
03.2024 - 06.2024
Part-time
Pharmacy Technician
02.2021 - 04.2022
FT Fragrance Specialist
Dillard’s Department Store
10.2017 - Current
PT Sales Associate
Chico’s F.A.S.
01.2017 - 10.2017
Substitute Teacher
Madison County Board of Education
09.2015 - 05.2020
Fragrance Consultant
Men’s Fragrances Belk
03.2015 - 07.2016
Make-up Consultant
Clinique
12.2014 - 03.2015
Agent
New York Life Insurance
02.2012 - 08.2012
Consultant
Belk Jewelry
01.2006 - 01.2016
Associate
Parisian Jewelry
01.2002 - 01.2006
Residence Hall Manager
Alabama A&M University
08.1989 - 12.2009
MBA - Masters of Business Administration
Colorado Technical University
Bachelor of Arts - Telecommunications /English
Alabama A&M University