Lisa Henry
Hilltoppers Inc
Dayton,TN
1
Certification
15
years of professional experience
Dynamic Direct Support Professional with a proven track record at Hilltoppers Inc, excelling in compassionate caregiving and behavioral management. Skilled in implementing personalized care plans and fostering social skills development, I effectively enhance client independence and quality of life through dedicated support and team collaboration.
Work History
3rd Key Cashier
2 Years 5 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and service issues to enhance satisfaction.
- Maintained accurate cash drawer balances through diligent counting and reporting.
- Organized merchandise displays to ensure an appealing shopping environment.
- Identified and resolved discrepancies in cash handling processes promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Direct Support Professional- House Manager
10 Years 4 Months- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented personalized care plans in collaboration with multidisciplinary teams for effective support.
- Monitored behavioral progress and documented observations to inform treatment strategies.
- Developed engaging recreational activities to foster social skills and community integration.
- Trained new staff on best practices for client interaction and safety protocols.
Cashier
1 Year 11 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Trained new cashiers on register operation and customer service protocols.
- Monitored inventory levels at registers, alerting management of discrepancies.
Education
No Degree - Administrative Assistant
GED
Skills
Time management
First aid and safety
Behavior redirection
Client support
Compassionate caregiving
Medication administration
Behavioral management
Client documentation
Housekeeping tasks
Decision-making support
Health and safety requirements
Relationship building
Direct patient care
Transportation
Appointment scheduling
Client transportation
Goal setting
Team collaboration
Social skills development
Safety monitoring
Transportation assistance
Multitasking and organization
Accomplishments
Received Employee of the Month in 2024.
Certification
Medication Certification
CPR Certification
Serv- Safe Certified
Timeline
Direct Support Professional- House Manager
Hilltoppers Inc
02.2016 - 06.2026Read More
Cashier
Walmart
04.2014 - 03.2016Read More
3rd Key Cashier
Totes
03.2011 - 08.2013Read More
TCAT
No Degree from Administrative Assistant
Read More
Cumberland County Highschool
GED
Read More