Lisa Hicks
San Antonio
Summary
Self motivated General Manager with a proven track record at Visionworks, excelling in operations management and leadership development. Drove significant revenue growth through strategic initiatives and enhanced customer relations. Skilled in training and coaching teams, fostering a culture of continuous improvement while maintaining high employee satisfaction and retention.
Overview
24
24
years of professional experience
Work History
General Manager
Visionworks
11.2008 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
LENSCRAFTERS, Luxottica Group
11.2000 - 11.2008
- Managed budget implementations, employee evaluations, and contract details.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
No Degree - Real Estate
Lamar University
Beaumont, TX04-2010
Skills
- Leadership development
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Customer relations
- Staff training/development
- Inventory control
- Goal setting
- Verbal and written communication
- Staff development
- Motivation
- P&L management
Timeline
General Manager
Visionworks
11.2008 - Current
General Manager
LENSCRAFTERS, Luxottica Group
11.2000 - 11.2008
No Degree - Real Estate
Lamar University
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