Taisha Philius
Miami
Summary
Talented Licensed Optician skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
16
16
years of professional experience
Work History
Optical Retail Supervisor
Visionworks
10.2024 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Optical Store Manager
Target Optical
01.2023 - 10.2024
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses.
- Maintained accurate financial records, including budgets, sales reports, and expense tracking for informed decisionmaking.
- Hosted community outreach events to raise awareness about eye health issues and promote the optical store''s services.
- Enhanced store appearance by maintaining a clean, organized, and visually appealing environment.
- Mentored employees in product knowledge and sales techniques to increase individual performance.
- Managed inventory effectively for optimal product availability and reduced overhead costs.
Assistant Manager
America's Best Contacts and Glasses
07.2022 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Optical Manager
Jcpenney Optical US VISION
08.2021 - 07.2022
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
Assistant Manager
Foreyes
03.2017 - 03.2020
- Coordinated employee schedules to provide adequate coverage according to business demands
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Supported budget development and forecasting with cost-saving measures and revenue enhancements
- Served multiple customers at once in a stressful environment
- Hired and trained new employees, including selecting seasonal workers to hire permanently
- Conducted performance reviews and handled employees
- Handled incoming calls from customers who had a product complaints
- Greeted and directed customers
- Communicated with customers on multiple phone lines, through email and live online chat
Optometric Technician
Vision Works
03.2012 - 03.2017
- Assisted optometrist with conducting examinations, documenting findings, and processing paperwork
- Completed pre-testing, including autorefraction, lensometry, and tonometry
- Prepared work orders with accurate patient measurements
- Improved outcomes by educating patients about how to use and care for corrective lenses
- Prepared for upcoming appointments by pulling charts, preauthorization insurance, and readying paperwork
Optometry Assistant
Costco - Independent Doctor Of Optometry
03.2009 - 03.2012
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean
- Updated office files daily and kept records organized
- Managed efficient patient intakes, collecting histories, documenting vital signs, and updating charts
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Scanned documentation and entered it into the database
- Organized forms, made photocopies, filed records, and prepared correspondence and reports
- Assisted with receptionist duties, file organization and research and development
- Scanned documentation and entered it into the database
Optometry Assistant
Clearvision
03.2010 - 03.2011
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
- Educated patients about proper contact lens care, visual hygiene and safety
- Trained patients to safely insert and remove contact lenses
- Conducted visual field tests to measure the field of vision
Education
Opticianary -
Miami Dade College
MIAMI, Florida06.2016
Associate in Arts -
Miami Dade College
MIAMI, FloridaHigh School Diploma -
North Miami Beach Senior High School
MIAMI, FloridaHealth Service In Administration -
Barry University
MIAMI, Florida12.2014
Skills
- Task delegation
- Inventory control
- Store organization
- Staff training and development
Timeline
Optical Retail Supervisor
Visionworks
10.2024 - Current
Optical Store Manager
Target Optical
01.2023 - 10.2024
Assistant Manager
America's Best Contacts and Glasses
07.2022 - 07.2023
Optical Manager
Jcpenney Optical US VISION
08.2021 - 07.2022
Assistant Manager
Foreyes
03.2017 - 03.2020
Optometric Technician
Vision Works
03.2012 - 03.2017
Optometry Assistant
Clearvision
03.2010 - 03.2011
Optometry Assistant
Costco - Independent Doctor Of Optometry
03.2009 - 03.2012
Associate in Arts -
Miami Dade College
High School Diploma -
North Miami Beach Senior High School
Health Service In Administration -
Barry University
Opticianary -
Miami Dade College
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