Francisca Garcia
Houston,TX
Summary
Accomplished Optical Supervisor with a proven track record at Visionworks, adept in enhancing patient satisfaction and maximizing insurance benefits. Skilled in optical sales and staff training, I've developed sales promotions and quality control measures that significantly boosted revenue and ensured service excellence. My goal-oriented approach and customer service expertise have consistently elevated store performance and patient care.
Optical professional with substantial experience in overseeing operations and driving results in high-paced environment. Skilled in team collaboration, inventory management, and customer service excellence. Adaptable, dependable, and focused on achieving organizational goals through effective leadership and strategic planning.
Overview
33
33
years of professional experience
Work History
Optical Supervisor
Visionworks
05.2021 - Current
- Enhanced patient satisfaction by providing efficient optical services and addressing concerns promptly.
- Evaluated insurance coverage for patients, maximizing benefits while minimizing out-of-pocket expenses.
- Developed targeted sales promotions to boost revenue during traditionally slow months or events within the community.
- Compliance and Safety: Ensure compliance with Visionsworks policies, industry regulations, and safety standards, including HIPAA and other health guidelines.
- Increased eye exam appointments by implementing outreach programs focused on educating the community about benefits of vision insurance through health fairs. With three years of enrollment experience for BISD.
General Manager in Training
Visionworks
07.2019 - 02.2020
- Mentorship & Training-guided and trained by general manager on best practices for operational standards, compliance and safety.
- Sales Strategy Execution- Implement and reinforce corporate sales strategies to meet or exceed revenue goals.
- Team Development-identify potential leaders within the team, providing mentorship and opportunities for growth within Visionworks
Retail Supervisor
Visionworks
01.2008 - 07.2019
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Retail Sales Third Key Holder
Eyemasters
02.2004 - 01.2008
- Collaborated with team members to develop creative promotional strategies that boosted overall store performance.
- Consistently exceeded personal sales goals by effectively showcasing products tailored to individual customer needs.
- Conducted regular price audits to ensure pricing accuracy, preventing pricing discrepancies and enhancing customer trust.
- Managed inventory control with accurate record-keeping, reducing stock discrepancies and ensuring proper product availability.
Retail Eyewear Specialist
Eyemasters
06.1992 - 02.2004
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Education
GED -
Texas Education Agency
07-2001
Skills
- Optical sales
- Task delegation
- Cash handling proficiency
- Fittings
- Staff training and development
- Customer service
- Goal-oriented mindset
Languages
Spanish
English
Timeline
Optical Supervisor
Visionworks
05.2021 - Current
General Manager in Training
Visionworks
07.2019 - 02.2020
Retail Supervisor
Visionworks
01.2008 - 07.2019
Retail Sales Third Key Holder
Eyemasters
02.2004 - 01.2008
Retail Eyewear Specialist
Eyemasters
06.1992 - 02.2004
GED -
Texas Education Agency
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