Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Nemes

Somerset

Summary

Accomplished Licensed Optical Supervisor with a proven track record at Warby Parker Optical, enhancing patient satisfaction and increasing sales through innovative marketing initiatives. Skilled in optical dispensing and fostering team communication, I excel in streamlining operations and implementing quality improvements. My leadership in the optical field is marked by a commitment to excellence and continuous professional development.

Overview

22
22
years of professional experience

Work History

Licensed Optical Supervisor

Warby Parker Optical
12.2022 - Current
  • Enhanced patient satisfaction by providing efficient optical services and addressing concerns promptly.
  • Ensured compliance with industry regulations by staying current on updates and adjusting practices accordingly.
  • Streamlined workflow for the optical department, implementing effective organization and communication strategies.
  • Increased sales of eyewear products by developing tailored marketing initiatives and engaging with customers.
  • Managed inventory effectively, ordering supplies as needed and minimizing waste to reduce costs.
  • Provided personalized frame recommendations based on facial features, lifestyle needs, and budget considerations.
  • Maintained a clean and organized workspace, ensuring optimal functionality for staff and patients.

Licensed Lab Manager

Luxottica
01.2015 - 11.2022
  • Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
  • Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement.
  • Improved laboratory efficiency by streamlining workflows and implementing process improvements.
  • Interviewed, hired and trained lab technicians to perform experiments and analyze results.
  • Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Maintained an organized inventory system for lab supplies, reducing waste and saving on procurement costs.
  • Kept laboratory in compliance with applicable guidelines and laws.
  • Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
  • Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
  • Mentored junior staff members, providing guidance on technical skills development and career growth opportunities.
  • Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
  • Enhanced laboratory safety by conducting regular inspections and updating safety training materials as needed.
  • Conducted periodic performance reviews for staff members, offering constructive feedback to facilitate professional growth.
  • Managed operational documents and produced reports detailing activities.
  • Managed budgets for the laboratory, ensuring cost-effective use of funds while meeting operational goals.
  • Reduced turnaround time for sample analysis through effective scheduling and prioritization of tasks.

Licensed Sales Supervisor

Luxottica
01.2013 - 01.2015
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Lead Certified Lab Technician

Luxottica
01.2005 - 01.2013
  • Performed testing and quality
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.

Eyewear Consultant

Luxottica
01.2003 - 01.2005
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Trained new employees on company policies, procedures, product offerings, effectively preparing them for success in their roles.
  • Stayed current with industry trends by attending trade shows and conferences, applying new knowledge to better serve clients'' needs.

Education

Associate of Science - Ophthalmic Science

Raritan Valley Community College
Somerville, NJ
06-2012

Skills

  • Optical sales
  • Computer skills
  • Optical dispensing
  • Insurance verification
  • Frame selection
  • Optical equipment operation
  • Prescription interpretation
  • Optical lab coordination
  • Lensometry proficiency
  • Adjustment techniques
  • Frame adjustments
  • Quality inspections

Timeline

Licensed Optical Supervisor

Warby Parker Optical
12.2022 - Current

Licensed Lab Manager

Luxottica
01.2015 - 11.2022

Licensed Sales Supervisor

Luxottica
01.2013 - 01.2015

Lead Certified Lab Technician

Luxottica
01.2005 - 01.2013

Eyewear Consultant

Luxottica
01.2003 - 01.2005

Associate of Science - Ophthalmic Science

Raritan Valley Community College

Similar Profiles

CREATE PROFILE
Michael Nemes