Tiara Walker
FAIRFIELD,CA
Summary
Compassionate, dependable, and motivated individual seeking an entry-level Patient Care Technician position. Strong communication and interpersonal skills with a genuine passion for helping others and providing compassionate patient care. Quick learner who works well in fast-paced environments, follows instructions carefully, and maintains a professional and respectful attitude. Eager to learn new clinical skills and contribute positively to a healthcare team while ensuring patients feel safe, comfortable, and supported.
Overview
6
6
years of professional experience
Work History
Optical Supervisor
America’s Best Contacts and Eyeglasses
Vallejo, California
08.2024 - Current
- Coordinated and supervised the daily activities of optical staff to ensure efficient workflow.
- Supervised daily optical operations and staff to ensure efficient workflow.
- Trained new employees on eyewear fitting and customer service protocols.
- Resolved customer inquiries and concerns to enhance satisfaction levels.
- Assisted customers with frame selection based on facial features, lifestyle needs, and prescription requirements.
- Demonstrated how to insert contact lenses properly and instructed clients about hygiene practices for safe wear.
Night Auditor
Clarion Hotel by Choice Hotels
Concord, California
07.2022 - 11.2023
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Conducted thorough audits of hotel accounts for accuracy and compliance.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Balanced daily financial transactions and prepared reports for management review.
- Managed nightly front desk operations and provided excellent guest service.
Front Desk Agent
The Meritage Resort and Spa
Napa, California
05.2020 - 06.2022
- Greeted and assisted guests during check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly and professionally.
- Managed reservations using hotel management software and systems.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Processed payments and maintained accurate cash handling procedures.
Education
Certified Medical Assistant - Medical Assistant
Cal Regional
Fairfield , CA 10.2023 - 02.2024
Jesse M Bethel High School
Vallejo, CASkills
- Optical fitting
- Contact lens instruction
- Optical dispensing
- Optical sales
- Eyewear technology
- Insurance verification
- Staff supervision
- Staff training
- Customer service
- Appointment scheduling
- Time management
- Computer skills
- Problem solving
- Attention to detail
- Effective communication
- Optical fitting
- Contact lens instruction
- Staff training
Timeline
Optical Supervisor
America’s Best Contacts and Eyeglasses
08.2024 - Current
Certified Medical Assistant - Medical Assistant
Cal Regional
10.2023 - 02.2024
Night Auditor
Clarion Hotel by Choice Hotels
07.2022 - 11.2023
Front Desk Agent
The Meritage Resort and Spa
05.2020 - 06.2022
Jesse M Bethel High School