Lisa Hillebold

• Coordinate chapter operations by utilizing MS Office Suite on a daily basis
• Extensive administrative tasks such as fax, file, and answer phones
• Facilitate communication with chapters, other departments and organize holiday events
• Maintain confidential records, manage website bios, and execute mass mailings using MS Word and Excel
• Address member inquiries, ensure accurate certifications and manage chapter openings/closings,
• Accurate recording of accounts receivables.
• Support the processing of expense reports and investigate supporting documents

Took time off to spend with my kids and husband, along with Covid-19 happening.

• Temporary position filled for employee on pregnancy leave
• Conducted detailed eye exams with advanced diagnostic tools
• Collaborated with optometrists and lab techs for accurate prescriptions and referrals
• Executed accounts receivables and payables
• Enhanced appointment scheduling and minimized patient wait times
• Submitted insurance claims and allocated payments
• Performed administrative tasks, including data entry, answering phones, and filing

• Supported office and sales teams, boosting productivity and operations
• Followed up and expedited project timelines
• Improved customer experience and reduced resolution times
• Managed reports on manufacturing software

• Maintained patient confidentiality in daily operations, while answering phones, drafting correspondence, and managing faxes
• Implemented efficient schedules for both patients and staff
• Fostered a positive and productive work environment
• Managed day-to-day balance sheets, reports and financial operations
• Processed patient insurance claims, verifications and appeals
• Facilitated financial consultations by preparing contracts for treatment
• Oversaw processing of accounts payables and receivables
• Nurturing a network of local doctors for referrals