Lisa Hoffman

24/7 Coordinator

Jail Control (virtual)/Transport Coordinator

Issuing Pistol Permits

Fingerprinting

Background Checks

Civils

Managed high-volume inbound calls, addressing patient inquiries and resolving concerns effectively.

• LTL Transportation Industry Regulations Knowledge
• Loss Prevention
• Price Checking
• Cost Control
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Kept customer and system account information accurate and current to support timely resolutions for concerns.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
• Maintained high satisfaction score by consistently resolving first-call issues.
• Delivered customer support to high call load each shift.
• Educated customers where applicable to alleviate need for future contact.
• Followed up on emailed or web-submitted customer inquiries within standard response times.
• Coordinated with various company teams to offer and implement successful solutions to customer problems.
• Promoted product offerings to drive growth and exceed benchmarks.

• Handling Inbound Calls
• Strong Analytical and Problem Solving Skills
• Customer Service Excellence
• Process Improvement
• Professional Telephone Demeanor
• Shipment Tracking
• Invoice Reconciliation
• Shipping and Receiving
• Forklift Operation
• Inspection and Quality Control
• Logistics Functions