Lisa Hoffman
SeaTac
Summary
Detail-oriented Claims Specialist excelling in claims processing, data analysis, and team leadership. Proven ability to develop tailored procedures and train new associates, consistently exceeding performance metrics.
Overview
20
20
years of professional experience
Work History
Claims Specialist
Expeditors International of WA
Seattle, WA
09.2021 - Current
- Analyze documents and process cargo claims filing with carriers in a timely manner.
- Collaborate with with internal teams to resolve claim discrepancies and improve efficiency.
- Utilize claims management software to track and document claim progress.
- Develop tailored Standard Operating Procedures for each customer account.
- Provide data analysis of carrier liability recovery to our customers.
- Consistently aim for exceeding the minimum KPI of forty claims handled per day.
- Training new team associates.
Account Manager
SeaPac Transport, LLC
Seattle, WA
04.2006 - 08.2021
- Coordinated logistics operations, ensuring timely delivery and pick up of out-of-gauge, flatrack, and containerized cargo from both Seattle and Tacoma Ports to meet domestic and international client deadlines.
- Invoicing, filing, and other daily office duties.
- Training new office hires.
- Daily collaboration with trucking service providers and Seattle Port Police for specialized cargo movement.
Education
Bachelor of Science - Communications
University of The Pacific
Stockton, CA05-2005
Skills
- Claims processing
- Claims investigation
- Refuting invalid carrier denials
- Reporting and data-analysis
- Leading team meetings
- Leading meetings with customers
- Proficient in Excel, Microsoft Word and Teams
Timeline
Claims Specialist
Expeditors International of WA
09.2021 - Current
Account Manager
SeaPac Transport, LLC
04.2006 - 08.2021
Bachelor of Science - Communications
University of The Pacific