Lisa Hoffmann
Merrick
Summary
Dynamic Lead Pharmacy Technician with CVS Pharmacy, recognized for enhancing operational efficiency and compliance. Expert in inventory control and prescription processing, I excel in problem-solving and fostering teamwork. Successfully implemented systems that improved accuracy in medication dispensing, while maintaining exceptional customer service and regulatory standards.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
Merrick
2002 - Current
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored junior pharmacy technicians, enhancing team performance and service quality.
- Coordinated medication dispensing processes, improving accuracy and efficiency in prescription fulfillment.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Collaborated with healthcare providers to resolve patient inquiries, enhancing customer satisfaction and care continuity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Conducted regular audits to maintain adherence to pharmacy protocols and best practices.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Filled daily prescriptions in high-volume pharmacy environment.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Responsible for scheduling technicians on a weekly basis
Education
High School Diploma -
The Mary Louis Academy
Jamaica Estates, NYSkills
- Problem-solving skills
- Pharmacy software proficiency
- Inventory control
- Order verification
- Drug inventory control
- Prescription processing
- Regulatory compliance
- Insurance billing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
CVS Pharmacy
2002 - Current
High School Diploma -
The Mary Louis Academy