Lisa Holland
Sikeston,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Culinary Supervisor
Burch Food Services
11.2010 - 12.2010
- Established day's priorities and delegated tasks, taking into account daily events, business levels and forecasts.
- Supported team to reach common goals.
- Anticipated guest's needs and responded to and acknowledged guests and resolved concerns.
- Followed company, safety, security policies and procedures.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Remote Customer Service Representative
NARS
12.2008 - 12.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
Store Manager
G.H. Bass
11.1999 - 11.2008
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Trained new employees on proper protocols and customer service standards.
Store Manager
Bugle Boy Outlet
10.1995 - 11.1999
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
Human Resources Manager
Walmart
11.1987 - 10.1995
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
Education
No Degree - English
Southeast Missouri State University
Cape Girardeau, MOGED -
Sikeston Public Schools
Sikeston, MO1995
Skills
- Performance Goals
- Customer Needs Assessments
- Maintaining Clean Work Areas
- Customer Service
- Customer Relations
- Professional Relationships
- Customer Experience
- Active Listening and Communication
- Rewards Programs
- Leadership Development
- Verbal and Written Communication
- Outstanding Communication Skills
Timeline
Culinary Supervisor
Burch Food Services
11.2010 - 12.2010
Remote Customer Service Representative
NARS
12.2008 - 12.2009
Store Manager
G.H. Bass
11.1999 - 11.2008
Store Manager
Bugle Boy Outlet
10.1995 - 11.1999
Human Resources Manager
Walmart
11.1987 - 10.1995
No Degree - English
Southeast Missouri State University
GED -
Sikeston Public Schools
Similar Profiles
Cathey McQuartersCathey McQuarters
Office Manager at Burch Food ServicesOffice Manager at Burch Food Services
Ashley CissellAshley Cissell
Cafe Attendant at Burch Food ServicesCafe Attendant at Burch Food Services
Rebeca LopezRebeca Lopez
Sales Associate at Tory BurchSales Associate at Tory Burch
Alecia JordanAlecia Jordan
Parents as Teachers Lead Educator at Sikeston Public SchoolsParents as Teachers Lead Educator at Sikeston Public Schools
Abrianna KingAbrianna King
CNA at Cypress PointCNA at Cypress Point