Lisa Collins
Tampa,FL
Summary
Highly motivated professional with extensive experience in remote positions. Ranging from 10 plus years in customer service and administrative work, additional 3 years with data analysis / application processor. Possesses excellent communication and time management skills as well as the ability to work independently and as part of a team proven ability to adapt to new technology and software systems. Has a passion for delivering high-quality work in a remote environment
Overview
10
10
years of professional experience
Work History
Advisor
Ultimate Medical Academy (UMA) Online
07.2023 - Current
- Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations
- Regularly engage with learners as a primary point of contact to address their non-academic inquiries and concerns, via voice, text, and video
- Collaborate with colleagues to develop and implement retention initiatives
- Identify at-risk learners and provide guidance to enhance their chances of short- and long-term academic success
- Contribute to achieving individual, team, and departmental retention goals
- Participate in and contribute to team collaboration and communication
- Engage with team members on camera and in digital workspaces and virtual events
- Provide IT service with students needing tech help
Data Analyst/Application processor
Wipro
08.2022 - 07.2023
- Process and review incoming applications, ensuring accuracy, completeness, and adherence to establishment guidelines and requirements
- Enter application data into the company's database system, verifying and validating information for accuracy and consistency
- Conduct data quality checks to identify and correct errors, inconsistencies, or missing information in application forms or supporting documents
- Work closely with other team members to ensure smooth and timely processing of applications, meeting established deadline
- Provide excellent customer service by promptly responding to applicant inquiries and requests for information
- Stay updated on industry regulations and compliance requirements to applicant to application data processing for Medicaid and Medicare applications
- Key knowledge training on Medicaid and Medicare Laws
Recruitment Manager
Princeton Consumer research
04.2020 - 03.2022
- Responsible for updating recruiting procedures
- Supervising the recruitment team, and tracking recruiting metrics
- Managed a team of10
- Implement new sourcing methods, review recruitment software, and advise hiring managers on interviewing techniques
- Stay updated and current on labor legislation, participate in job fairs, and build professional networks to attract potential candidates
- Helped find suitable candidates for clinical trials before going on market
- Involved in clinical trials with study participants
Executive Assistant
DI Group
02.2015 - 04.2020
- Manage professional and personal scheduling for CEO, including agendas, mail, email, phone calls, client management, and other company logistics
- Coordinate complex scheduling and calendar management, as well as content and flow of information to senior executives
- Manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals
- Provide administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contacts database
- Maintain professionalism and strict confidentiality with all materials
- Organize team communications and plan events, both internal and off-site
- Put together weekly events for potential clients/customers
- Quarterly put together events for500+ individuals to attend with a team of5
Education
Cybersecurity
HCC
Theater
King high school
Tampa, FL05.2007
Skills
- Customer service
- Communication skills
- Time management
- Computer literacy
- English
- Leadership
- Microsoft word
- Microsoft excel
Timeline
Advisor
Ultimate Medical Academy (UMA) Online
07.2023 - Current
Data Analyst/Application processor
Wipro
08.2022 - 07.2023
Recruitment Manager
Princeton Consumer research
04.2020 - 03.2022
Executive Assistant
DI Group
02.2015 - 04.2020
Theater
King high school
Cybersecurity
HCC
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