Lisa Hotchkiss
Mogadore,Ohio
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
32
32
years of professional experience
Work History
Team Lead - Customer Service
Profusion Industries
03.2016 - Current
- Maintain contact with key accounts to ensure satisfaction
- Responsible for accurate work order scheduling and shipping in conjunction with the manufacturing plant
- Manage and maintain inventory levels to meet scheduled ship dates
- Provide proactive support to customers and internal teams for quotes, complaints, and other day-to-day activities
- Provide business directors with reports and analysis as needed
- Manage new ordes and just-in-time shipments through customer portals
- Provide accurate monthly sales forecasts
- Work independently on projects and daily task with minimal supervision
- Invoice processing of orders shipped from offsite facility
- Training of new CSR's
Customer Service Representative - Strip Door Dept.
RJF International
10.1997 - 03.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided backup to co-workers
- Team member in the integration of our new ERP System
CUSTOMER SERVICE/SHIPPING RECEIVING MANAGER
ITW B & L PLASTICS
09.1991 - 10.1997
- Managed inbound receiving departments.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Managed key accounts in customer service department
- Training of new employees
- Participated in physical inventory
Education
Associate of Arts - Business Management
University of Akron
Akron, OH05.2000
Skills
- Exceptional organizational and management skills
- Strong problem solving and prioritization skills
- Attention to detail
- History of sound communication skills with customers, co-workers and senior level management
- Ability to use discretion and maintain confidentiality on sensitive information
- Team player with motivation towards meeting goals
Timeline
Team Lead - Customer Service
Profusion Industries
03.2016 - Current
Customer Service Representative - Strip Door Dept.
RJF International
10.1997 - 03.2016
CUSTOMER SERVICE/SHIPPING RECEIVING MANAGER
ITW B & L PLASTICS
09.1991 - 10.1997
Associate of Arts - Business Management
University of Akron
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