Lisa Hotchkiss
Drexel Hill,Pennsylvania
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.
Overview
14
14
years of professional experience
Work History
Advanced Collection Specialist
Soleo Health Specialty Pharmacy
Philadelphia, PA
01.2022 - Current
- Developed solutions to resolve customer payment disputes or discrepancies.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
- Maintained accurate records of all collection activities in the computer system.
- Provided timely and detailed updates on collections activity to management.
- Negotiated repayment terms with customers based on their individual circumstances.
- Generated reports detailing customer delinquency trends and other relevant information for management review.
- Assisted in the development of new policies and procedures related to collections activities.
- Attended training sessions to stay abreast of changes in industry regulations related to collections practices.
- Created letters and emails requesting payment from delinquent customers using approved templates.
- Utilized problem-solving skills to address complex issues that arose during collection efforts.
Ophthalmic Assistant
Wills Eye Hospital
Philadelphia, PA
01.2019 - 01.2022
- Company Overview: Ophthalmic Assistant at Wills Eye Hospital, Philadelphia PA
- Responsible for working closely with pharmaceutical representatives, prior authorization for specialty pharmacy and infusion therapy, such as Tepezza, re-credentialing of doctor privileges, tracking and ordering of office products and medications
- Performing secretarial duties, including scheduling appointments, billing patients, and compiling and recording medical charts, reporting, and correspondence
- Supported patients during the pre and post operative period with scheduling of follow up appointments, questions about surgery, and medication refills
- Ophthalmic Assistant at Wills Eye Hospital, Philadelphia PA
Medical Office Administrator
Jahnle Eye Associates
Havertown, PA
07.2011 - 03.2014
- Supported all administrative capacities, including managing appointments, registrations, and patient relations
- Assisted with file keeping, as well as physical to digital file conversion
- Greeted incoming patients and ensured the reception area was kept clean and organized throughout the day
Certified Podiatric Assistant
Comprehensive Foot And Ankle Surgery
Jupiter, FL
07.2010 - 07.2011
- Responsibilities included assisting podiatric surgeon with medical procedures, as well as serving as the office’s podiatric x-ray assistant (Certified by Florida Department of Health)
- Responsibilities also entailed day-to-day administrative support, including patient relations, scheduling appointments, and overseeing supply inventory and ordering
Education
Associates of Arts -
Palm Beach State College
Lake Worth, FL01.2011
Skills
- Microsoft 365 Suite
- EClinicalWorks EMR
- Epic software
- Client relations
- Patient relations
- Organization
- Supply planning & ordering
- Cross-functional collaboration
- Strong written & verbal communications
- Goal-Oriented
- Patience and Persistence
- Client Relations
- Performance improvement techniques
Timeline
Advanced Collection Specialist
Soleo Health Specialty Pharmacy
01.2022 - Current
Ophthalmic Assistant
Wills Eye Hospital
01.2019 - 01.2022
Medical Office Administrator
Jahnle Eye Associates
07.2011 - 03.2014
Certified Podiatric Assistant
Comprehensive Foot And Ankle Surgery
07.2010 - 07.2011
Associates of Arts -
Palm Beach State College
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