Summary
Work History
Education
Skills
Affiliations
Certification
Work Availability
References
Work Preference
Quote
Timeline
Generic

Lisa Hugus

Polk,PA

Summary

History of effectively helping clients through positive communication strategies and individual coaching. Skilled Life Coach with seven + years of experience supporting clients in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Approached each day and unique challenges with enthusiasm, patience, and humor.

Work History

Life Coach

Hope & Anchor Life Coaching
Polk, PA
01.2019 - Current
  • Delivered personalized life and health coaching services through weekly telephone sessions.
  • Developed individualized coaching plans to address unique client needs and challenges.
  • Encouraged skill development for overcoming personal obstacles and achieving goals.
  • Facilitated group sessions to foster discussion and enhance individual results.
  • Tracked client progress, goals, and compliance issues during one-on-one sessions.
  • Provided guidance on career decisions, relationships, and significant life changes.
  • Created actionable plans that empowered clients to take ownership of their lives.
  • Maintained up-to-date knowledge through continuing education and advanced training.

Customer Service Representative

Main Street Market
Polk, PA
01.2017 - 01.2019
  • Resolved customer complaints promptly, ensuring exceptional satisfaction levels.
  • Managed cash and credit transactions accurately and efficiently.
  • Cultivated strong customer relationships to drive repeat business.
  • Supported sales team in executing growth and development initiatives.
  • Maintained professionalism under pressure, diffusing tense situations effectively.
  • Proactively addressed customer needs to deliver outstanding service.

Administrative Assistant

NT Concepts
Boyers, PA
04.2017 - 06.2017
  • Recorded, scanned, and filed confidential documents to maintain data integrity.
  • Facilitated transition from paper to digital filing systems by scanning and categorizing documents.
  • Tracked materials removed from files to streamline return processes.
  • Entered data into computer systems to enhance document retrieval efficiency.
  • Inspected materials to verify correct placement, legibility, and condition.
  • Updated file categorization and storage protocols to ensure compliance with regulations.
  • Archived documents through scanning and indexing, adhering to company policies.
  • Retrieved documents from microfilm or microfiche for authorized users.

Caregiver

Polk State Center
Polk, PA
05.2016 - 04.2017
  • Administered personal and therapeutic care services to disabled clients.
  • Monitored health and well-being of clients, promptly reporting significant changes.
  • Provided emotional support during difficult times, addressing depression and anxiety.
  • Maintained precise records of patient interactions and treatments.
  • Encouraged participation in daily living activities to enhance dignity.
  • Aided with mobility, assisting clients in transitioning between beds and wheelchairs.
  • Obtained sources of entertainment to promote enjoyable daily activities.
  • Consulted with care team to update individual care plans regularly.

Event Coordinator

Winstar World Casino
Thackerville, OK
04.2014 - 02.2015
  • Orchestrated promotional events for Winstar guests, including VIPs, enhancing guest engagement.
  • Ensured accurate distribution of jackpot winnings in a fast-paced environment.
  • Delivered exemplary customer service both in-person and via phone communication.
  • Maintained precise records of event expenses to adhere to budget guidelines.
  • Utilized effective interpersonal skills to engage customers and foster positive interactions.
  • Collaborated within team environments to boost productivity and efficiency.
  • Managed time effectively to complete tasks on schedule and meet deadlines.

Customer Service and Support Manager

ESC Lab Sciences
Cleveland, OH
08.2010 - 02.2014
  • Maintained effective communication between laboratory and customer to support service goals.
  • Reliably managed time-sensitive schedules to meet customer expectations.
  • Drove sales growth through development of new business initiatives.

Healthcare Provider

Community Caregivers
Hartville, OH
08.2008 - 06.2010
  • Facilitated home-based healthcare services for hospice patients, enhancing quality of life.
  • Directed healthcare staff to maintain regulatory compliance and high care standards.
  • Documented patient progress and behaviors meticulously in accordance with protocols.
  • Provided emotional and mental support, fostering well-being among clients.
  • Assisted patients with personal hygiene, mobility, and basic household tasks.
  • Prepared healthy meals to promote better eating habits among patients.
  • Ensured confidentiality by following HIPAA regulations diligently.

Home Health Aide

Visiting Angels Home Care
Canton, OH
03.2006 - 10.2008
  • Facilitated mobility and independence for disabled individuals while monitoring safety continuously.
  • Provided mental and emotional support to enhance clients' overall well-being.
  • Assisted patients with personal hygiene and completed essential household tasks.
  • Prepared nutritious meals to promote better health and improve eating habits.
  • Supported clients with bathing, dressing, and incontinence care needs.
  • Administered prescribed medications under physician supervision.
  • Tracked client progress through observations and conversations, documenting changes in care needs.
  • Transported clients to medical appointments and social events.

Education

Life Coach Certification Program -

Healthcoach Institute
01.2021

Federal Security Clearance -

NT Concepts
Boyers, PA
01.2016

OK Gaming Commission License -

Winstar World Casino
Thackerville, OK
01.2014

Real Estate License -

Hondros College
Green, OH
01.1996

Skills

  • Efficiency in time management
  • Innovative solutions to problems
  • Customer service orientation
  • Strong communication abilities
  • Documentation of patient care
  • Supportive emotional engagement
  • Activity planning expertise
  • Listening actively in discussions
  • Meticulous attention to detail
  • Crafting arts and crafts projects
  • Public speaking experience with groups
  • Senior activity coordination skills
  • Teamwork and collaboration

Affiliations

  • Toastmasters Meadville 2020, 2023

Certification

  • Health and Life Coach

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

References available upon request.

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemote

Important To Me

Work-life balance

Quote

I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten

Timeline

Life Coach

Hope & Anchor Life Coaching
01.2019 - Current

Administrative Assistant

NT Concepts
04.2017 - 06.2017

Customer Service Representative

Main Street Market
01.2017 - 01.2019

Caregiver

Polk State Center
05.2016 - 04.2017

Event Coordinator

Winstar World Casino
04.2014 - 02.2015

Customer Service and Support Manager

ESC Lab Sciences
08.2010 - 02.2014

Healthcare Provider

Community Caregivers
08.2008 - 06.2010

Home Health Aide

Visiting Angels Home Care
03.2006 - 10.2008

Life Coach Certification Program -

Healthcoach Institute

Federal Security Clearance -

NT Concepts

OK Gaming Commission License -

Winstar World Casino

Real Estate License -

Hondros College

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Lisa Hugus