Lisa Inclema

Serve as the key medical processing and leave subject matter expert, applying complex knowledge of each program (Disability, Workers’ Compensation, Family and Medical Leave Act (FMLA), Paid Family Leave (PFL), state specific paid sick leave and Transitional Duty) and facilitating an efficient and compliant process while adhering to federal regulations

Request necessary paperwork to maintain medical statuses, assisting employees throughout the process

Communicate directly with employees to assist with their leave, providing incredible service, staying composed under pressure and delivering difficult information in a caring manner

• Supervised daily operations to ensure smooth workflow and team collaboration.
• Help employees understand jobs duties, expectations, and results; hold employees accountable for performance, perform observations and coaching; utilize the Labor Management System
• Ensure tools, equipment and supplies are available and effectively used throughout the operation; use metrics and customer (store and employee) feedback to analyze data, problem solve, and share recommendations

• Assisting Employee Advocates with medical processes and communications.
• Maintaining spreadsheets for employees out of work.
• Communicating with operations, claim services, employees and employee advocates regarding employees out of work status.

• Set team goals, measure and communicate results, and continuously seek feedback from the department.
• Manage efficient operations by prioritizing team workload, delegating tasks, handling escalated issues, training new team members, and handling department scheduling and time-off requests.
• Assist with mail order operations during peak times of business