Lisa Iverson
Saint Paul,MN
Summary
Quality-focused Dental hygienist / Clinical manager with 28 years of hands-on experience in patient care and more recently management of dental clinicians. Talented at developing relationships with patients and staff and actualizing strategies which create efficient workflow and improve quality standards. Proven effective at guiding dental teams to succeed in achieving patient outcome goals and practice goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Clinical Manager
Maplewood Dental Associates
Maplewood
08.2018 - Current
- Supervise 12 staff members and provide periodic performance evaluations
- Collaborate with dental professionals to deliver high-quality patient care
- Oversee daily activities and interactions with patients
- Interview applicants and make recommendations for new hires
- Manage clinical operations and procedures and enforce adherence to federal and state regulations
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols
- Develop and initiate departmental goals, standards of performance, policies and procedures
- Train dental hygienist and dental assistants on procedures to standardize quality of care
- Implement highly effective onboarding and coaching program for new and existing staff members
- Supervise daily operations of a group dental practice of 4 dentists, 5 hygienist and 7 assistants.
Licensed Dental Hygienist
Maplewood Dental Associates
Maplewood
07.1995 - Current
- Accurately collect and record patient medical and dental histories
- Take dental images and X-rays to identify areas of concern and present to dentists for review
- Customize dental prophylactic treatment to meet individual patients' needs
- Exam gums manually and visually to determine periodontal disease and screen for oral cancer
- Apply cavity preventing agents, like fluoride and sealants, to protect patients' teeth from decay
- Managed dental records and entered information using Eaglesoft to keep important patient information on file
- Study new and advanced dental hygiene methods and technology by completing continuing education coursework
- Monitor patients for pain and administer topical anesthetic to numb sensitive areas
- Perform prophylaxis, periodontal maintenance, scaling and root planing in addition to applying sealants, fluoride treatments and operating intraoral camera
- Communicate with colleagues and dentist regarding restorative, orthodontic, dental implant, periodontal and cosmetic patient needs.
Education
Associate of Science - Dental Hygiene
Normandale Community College
May 1995
Associate of Arts - General Studies
Central Lakes College
May 1993
Skills
- Great written / verbal communication
- High Integrity
- Self started
- Deals well under pressure
- Positive attitude
- Great Leadership
- Organizer and planner
- Excellent with patients
Certification
CPR Certification
Timeline
Clinical Manager
Maplewood Dental Associates
08.2018 - Current
Licensed Dental Hygienist
Maplewood Dental Associates
07.1995 - Current
Associate of Science - Dental Hygiene
Normandale Community College
Associate of Arts - General Studies
Central Lakes College