Lisa Jacobs
Fort Wayne,IN
Summary
Experienced Phlebotomist bringing many years of experience. Expert in venipuncture, capillary puncture, and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Phlebotomist
Lutheran Downtown Hospital
Fort Wayne, IN
05.2003 - Current
- Provided assistance to clinical staff during patient visits.
- Maintained accurate records of collected specimens and test results.
- Provided excellent customer service while interacting with patients.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Maintained a clean, safe, and organized work environment.
- Monitored inventory levels of supplies used in phlebotomy services.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the training of new phlebotomists.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Educated patients on proper blood draw techniques.
- Ensured compliance with federal regulations governing laboratory procedures.
- Responded quickly and effectively to emergency situations.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Adhered to HIPAA guidelines regarding patient privacy.
- Prepared specimens for transport to external laboratories.
- Verified patient information prior to specimen collection.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared and packaged specimens for courier transport.
- Participated in continuing education to stay current with phlebotomy practices.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Educated patients on specimen collection procedures and post-draw care.
- Verified collection orders and communicated discrepancies to nurses.
- Entered patient information and test orders into computer systems accurately.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Flushed intravenous lines with saline to prevent blockages.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
Receptionist
Lutheran Downtown Hospital
Fort Wayne, IN
05.2003 - Current
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
AEMT
East Central Fire and EMS
New Haven, IN
03.2014 - 05.2020
- Provided advanced life support treatments such as administering intravenous fluids and medications, intubations, and defibrillation.
- Administered oxygen therapy and monitored its effects on the patient's condition.
- Operated ambulances safely and efficiently while transporting patients to medical facilities.
- Maintained accurate records of all treatments administered during ambulance runs.
- Communicated effectively with physicians, nurses, other healthcare providers, and dispatch personnel regarding patient status and care needs.
- Assessed the need for additional medical equipment or personnel at the scene.
- Performed basic life support skills such as CPR, AED administration, airway management techniques, splinting of fractures, dislocations and bleeding control measures.
- Evaluated patient condition using accepted assessment criteria.
- Participated in quality improvement activities related to pre-hospital care.
- Provided pre-hospital emergency care according to established standards of practice within scope of licensure and certification.
- Conducted patient assessments utilizing Advanced Cardiac Life Support protocols when needed.
- Interpreted electrocardiograms to identify dysrhythmias or other abnormalities.
- Stocked ambulances with necessary supplies prior to responding to calls.
- Monitored vital signs including pulse oximetry, blood pressure, cardiac rhythm and temperature.
- Managed respiratory emergencies such as asthma attacks or allergic reactions.
- Educated patients and family members about pre-hospital care procedures.
- Responded quickly to 911 calls for assistance providing on-scene treatment for trauma victims.
- Assisted in the transport of critically ill or injured patients to medical facilities.
- Coordinated with hospitals to ensure appropriate care for patients upon arrival.
- Remained level-headed and proactive during emergency situations.
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Observed and assessed incident scenes to maintain safety of first responders.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Calmed patients by carefully explaining each step and remaining composed.
Education
AEMT
East Central Fire And EMS
New Haven, IN04-2014
High School Diploma -
R. Nelson Snider High School
Fort Wayne, IN06-1998
Medical
Ivy Tech Community College of Indiana
Fort Wayne, INSkills
- Data Entry
- Infection Control
- Specimen handling
- Venipuncture Expertise
- Specimen Preparation
- Blood collection
- Patient support
- Communication abilities
- Sanitation and sterilization
- Health Education
- Medical terminology knowledge
- Anatomy and physiology
- HIPAA Compliance
Timeline
AEMT
East Central Fire and EMS
03.2014 - 05.2020
Phlebotomist
Lutheran Downtown Hospital
05.2003 - Current
Receptionist
Lutheran Downtown Hospital
05.2003 - Current
AEMT
East Central Fire And EMS
High School Diploma -
R. Nelson Snider High School
Medical
Ivy Tech Community College of Indiana
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