Customer Service Representative
Lisa Jamerson
Help at Home
Eastpointe,MI
10
years of professional experience
Dedicated professional with strong customer satisfaction and problem-solving skills. Experienced in technical troubleshooting and complaint resolution, committed to enhancing service delivery and operational efficiency.
Work History
Nursing Assistant
1 Month- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily living activities to enhance comfort and well-being.
- Supported mobility by assisting patients with transfers and ambulation exercises.
- Documented patient care activities accurately in electronic health records system.
Personal Assistant
2 Years 8 Months- Coordinated travel arrangements, including itineraries, accommodations, and transportation logistics.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
Operations Manager
1 Year 10 Months- Implemented process improvements that increased productivity across multiple departments.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
Call Center Representative
3 Years 4 Months- Resolved customer inquiries and complaints with professionalism and efficiency.
- Utilized CRM software to document interactions and track customer issues.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new representatives on call handling procedures and company policies.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Education
Associate of Arts - Business Administration
Skills
Customer satisfaction
Complaint resolution
Technical troubleshooting
Critical thinking
Call management
Patient care
Patient education
Patient care coordination
Empathy skills
Empathy display
Script adherence
Accomplishments
- Telephone Service - Professionally processed 65+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Nursing Assistant
Help at Home
07.2026 - CurrentRead More
Personal Assistant
Private Client
10.2023 - 06.2026Read More
Operations Manager
Asmile Logistics
11.2020 - 09.2022Read More
Call Center Representative
The Sharper Image
01.2017 - 05.2020Read More
Macomb Community College
Associate of Arts from Business Administration
Read More