Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa Janowicz

Lambertville

Summary

Dynamic professional with extensive experience at Toledo Public Schools, excelling in payroll administration and customer relationship management. Proven track record in enhancing service quality and resolving complex issues, while maintaining discretion and confidentiality. Adept at data analysis and fostering team collaboration to drive organizational success.

Overview

30
30
years of professional experience

Work History

Coordinator, Employee Payroll Data

Toledo Public Schools
Toledo
02.2026 - Current
  • Edits and approves Requests for Personnel Action forms to ensure compliance and accuracy
  • Processes payroll assignments to maintain timely and accurate employee compensation
  • Reviews payroll calculations for accuracy

.

Quality Services Coordinator

Toledo Public Schools
Toledo
07.2018 - 02.2026
  • Led TPS customer service strategy to ensure prompt, excellent service across platforms.
  • Engaged daily with internal and external customers through phone, email, and in-person visits to gather essential information on issues or complaints for accurate guidance and resource options while pursuing positive resolutions aligned with the district mission and vision.
  • Identified and resolved systemic procedural inconsistencies during issue resolution.
  • Recommended solutions for procedural issues to enhance future customer experiences.
  • Followed district procedures for resolution, notifying all necessary team members involved.
  • Logged and documented all interactions in Qualtrics, detailing follow-up and resolutions.
  • Reviewed issue data regularly to identify common themes and root causes.
  • Cultivated relationships district-wide, contributing to positive customer service experiences.
  • Provided administrative support to cabinet and executive directors of schools.

Executive Administrative Assistant – K-12

Toledo Public Schools
Toledo
10.2011 - 07.2018
  • Provided comprehensive administrative support to principals and deputy superintendent.
  • Maintained calendar for deputy superintendent, enhancing scheduling efficiency and prioritizing key engagements.
  • Coordinated travel reimbursements and purchase orders for professional leave, ensuring timely processing and compliance.
  • Provided exceptional customer service to parents, community members, and employees, fostering positive relationships and effective communication.
  • Organized fall graduation ceremony for summer graduates, ensuring successful execution.
  • Scribed minutes for policy and athletics committees; updated board documents for approval.

Various clerical positions, Non-teaching Human Resources

Toledo Public Schools
Toledo
09.1996 - 10.2012

Education

Attended - Corrections

The University of Toledo
Toledo, OH
01-1988

Skills

  • Payroll administration
  • Request processing
  • Data analysis
  • Quality assurance
  • Best practices implementation
  • Administrative support
  • Attention to detail
  • Verbal and written communication
  • Customer relationship management
  • Customer service
  • Issue resolution
  • Conflict resolution
  • Problem-solving
  • Team collaboration
  • Discretion and confidentiality

References

  • Mr. John Krajeski, Executive Director of Schools, Toledo Public Schools, 1609 North Summit Street, Toledo, Ohio, 43604, jkrajesk@tps.org, 419-277-9822
  • Dr. Julie Noone, Senior Director, Employee Experience, Toledo Public Schools, 1609 North Summit Street, Toledo, Ohio, 43604, jnoone@tps.org, 419-671-0472
  • Mr. Craig Otterson, Principal, Arlington Elementary School, Toledo Public Schools, 707 Woodsdale Avenue, Toledo, Ohio, 43609, cotterso@tps.org, 419-290-9772

Timeline

Coordinator, Employee Payroll Data

Toledo Public Schools
02.2026 - Current

Quality Services Coordinator

Toledo Public Schools
07.2018 - 02.2026

Executive Administrative Assistant – K-12

Toledo Public Schools
10.2011 - 07.2018

Various clerical positions, Non-teaching Human Resources

Toledo Public Schools
09.1996 - 10.2012

Attended - Corrections

The University of Toledo
Lisa Janowicz