Raven McCray
High Point,NC
Summary
Payroll professional with robust background in payroll administration and regulatory compliance, driving accuracy and efficiency in payroll processes. Known for collaborative efforts and reliability in adapting to changing organizational needs. Skilled in payroll software and maintaining confidentiality, valued for high standards and results-oriented approach.
Overview
10
10
years of professional experience
Work History
Payroll Specialist/Data Analyst
Paychex Inc
09.2023 - Current
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Streamlined payroll processing by implementing an automated timekeeping system.
Technical Support Representative
Spectrum
02.2020 - 03.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
SCHEDULING COORDINATOR
PERSONAL TOUCH
01.2015 - 01.2020
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Education
High School Diploma -
ROOSEVELT JR.SR. High School
Roosevelt, NY06-2010
Skills
- Payroll Processing
- New hire processing
- Time sheet review
- Payroll Administration
- Meeting deadlines
- Payroll administration experience
- Accounts Payable
- Payroll Auditing
- Spreadsheet Creation
Timeline
Payroll Specialist/Data Analyst
Paychex Inc
09.2023 - Current
Technical Support Representative
Spectrum
02.2020 - 03.2023
SCHEDULING COORDINATOR
PERSONAL TOUCH
01.2015 - 01.2020
High School Diploma -
ROOSEVELT JR.SR. High School
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