Lisa J. Boyer
Newark,DE
Summary
Results-oriented Executive Assistant skilled in event coordination and project management, enhancing operational efficiency. Leveraged data-driven strategies to increase services by 22%. Fostered collaboration and resolved conflicts to ensure effective communication and decision-making, delivering impactful outcomes.
Overview
17
17
years of professional experience
Work History
Assistant to Vice President Development and Alumni Relations
University of Delaware
Newark, DE
08.2022 - Current
- Function as a liaison between the VP, faculty, staff, alumni, and external partners, ensuring timely communication and follow-through on development initiatives and institutional priorities.
- Supported the Vice President of Development by coordinating daily operations, calendars, communications, and project priorities.
- Manage databases and CRM systems to track donor and constituent engagement; generate reports and analyze data to support strategic decision-making—skills directly applicable to student data management (Advance, Blackbaud, AIQ).
- Prepare correspondence, meeting materials, and presentations with high attention to accuracy and detail; oversee confidential files and records.
- Coordinate coordination for events, board meetings, and campus visits, including scheduling, catering, invitations, and communication—experience that aligns with coordinating graduate program orientations and student events.
- Utilized advancement resources to support fundraising efforts.
- Managed vendor relationships to ensure timely delivery of products and services.
- Contributed to Presidents Leadership Council activities, supporting leadership development.
- Launched efforts to jump start development activities for community engagement.
- Supported culture initiatives of DAR through HR-led tours at UD.
- Led engagement initiatives as Vice Chair of UD Faculty/Staff Pride Caucus, fostering community and promoting inclusivity among faculty and staff.
- Contributed time to UD Botanic Gardens, promoting environmental education and community involvement.
Executive Assistant to the President and CEO
United Way of Delaware
02.2022 - 08.2022
- Managed all aspects of travel for CEO and C suite leaders
- Coordinated communication between board members and executives to facilitate informed decision-making.
- Managed logistics for corporate events, enhancing attendee experience and engagement.
- Organized staff development events with outside vendors to promote professional growth and team cohesion.
- Standardized the naming convention of electronic documents
C- Suite Administrative Assistant
United Way of Greater Rochester
03.2019 - 02.2022
- Project lead on Donor recognition improved efficiency, cutting the turn time in half.
- Led training sessions for administrative assistants to enhance skills.
- Successfully trained office teams on usage of new technology for hybrid meetings.
- Reviewed and implemented standard operating procedures manuals to ensure operational consistency.
- Oversaw safety protocol and implementation for first United Way external event post Covid, ensuring compliance and participant safety.
- Conducted dozens of training sessions regarding IT platforms used throughout the company.
- Interfaced with Campaign cabinet members for Chief Development Officer.
- Coordinated with business services team as liaison for CDO and marketing department to streamline communication and project alignment.
Manager of Programs and Facilities
Ronald McDonald House Charities
Rochester, USA
04.2017 - 09.2018
- Co-led renovation project, maintaining budget and timeline while minimizing disruption to families and program activities.
- Increased services by 22% with data analysis and feedback from program participants, staff, and volunteers.
- Developed new training and procedures for volunteers and staff.
- Developed additional programming to empower staff as effective resources for families.
- Heightened safety protocols with training and SOP development.
- Implemented environmentally friendly intake procedure, enhancing sustainability in operations.
- Collaborated with the board regarding procedural overhauls that resulted in a more robust program.
- Partnered with Medical facilities support staff to maximize support for families.
- Rochester, New York
Volunteer and Per Diem
Ronald McDonald House
Rochester, USA
08.2014 - 03.2017
- Enhanced guest services by prioritizing customer needs and providing tailored support.
- Served as first impression team member, providing compassionate assistance and knowledge of available resources to guests.
- Coordinated with contractors and vendors to efficiently manage orders, maintenance requests, and instructions for office management.
- Supported operations in Rochester, NY
Customer Service Advocate
Verizon Wireless
Rochester, USA
02.2009 - 01.2017
- Delivered exceptional levels of service through active listening and critical thinking.
- Oversaw escalated calls and provided customized solutions.
- Maintained metrics above call center average for three years.
- Collected customer feedback and implemented changes to surpass satisfaction goals.
- Supported Customer Relations Team with insights and solutions to enhance service quality.
- Provided timely, efficient service through expertise in database and system knowledge.
- Rochester, NY
Education
Bachelor of Arts - American History, African American Studies
SUNY Brockport
Brockport, NYDiversity, Equity, and Inclusion in the Workplace Certificate -
USF Corporate Training And Professional Education
Tampa, FLKnock Your Socks Off Service -
MCC Corporate College
Rochester, NYLEAD Ally Certification -
University of Delaware
Newark, DESkills
- Event coordination
- Project management
- Operations management
- Data management
- Compliance expertise
- Attention to detail
- Critical thinking
- Conflict resolution
- Collaborative adaptability
- Volunteer coordination
Websites
Timeline
Assistant to Vice President Development and Alumni Relations
University of Delaware
08.2022 - Current
Executive Assistant to the President and CEO
United Way of Delaware
02.2022 - 08.2022
C- Suite Administrative Assistant
United Way of Greater Rochester
03.2019 - 02.2022
Manager of Programs and Facilities
Ronald McDonald House Charities
04.2017 - 09.2018
Volunteer and Per Diem
Ronald McDonald House
08.2014 - 03.2017
Customer Service Advocate
Verizon Wireless
02.2009 - 01.2017
Bachelor of Arts - American History, African American Studies
SUNY Brockport
Diversity, Equity, and Inclusion in the Workplace Certificate -
USF Corporate Training And Professional Education
Knock Your Socks Off Service -
MCC Corporate College
LEAD Ally Certification -
University of Delaware