Lisa Boyer
Newark,Delaware
Summary
Initiative-taking administrative support specialist experienced in elevating C-suite executives in higher education environments. Known for strong organizational skills, excellent communication abilities, and program management. Eager to contribute to executive efficiency through meticulous scheduling, document preparation, and proactive problem-solving. Recognized for anticipating executive needs, maintaining discretion, and fostering strong relationships with internal teams and external stakeholders to ensure seamless operations.
Overview
17
17
years of professional experience
Work History
Assistant to Vice President Development and Alumni Relations
University Of Delaware
08.2022 - 05.2026
- Served as the primary administrative and operational support for the Vice President of Development, ensuring smooth coordination of daily operations, calendars, communications, and projects
- Functioned as a liaison between the VP, faculty, staff, alumni, and external partners, ensuring timely communication and follow-through on development initiatives and institutional priorities
- Managed databases and CRM systems to track donor and constituent engagement; generate reports and analyze data to support strategic decision-making—skills directly applicable to data management (Advance, Blackbaud, AIQ, UDExchange, and Concur)
- Prepared correspondence, meeting materials and presentations with high attention to accuracy and detail
- Discreetly handled confidential files, records, and correspondence
- Executed travel scheduling and expense reconciliation for DAR leadership
- Planned and executed retreats, meetings, retirement events and cohort workshops
- Managed vendor relationships to ensure timely delivery of products and services
Executive Assistant to the President and CEO
United Way of Delaware
02.2022 - 08.2022
- Coordinated communications between board members and executives to facilitate informed decision-making
- Planned events, enhancing attendee experience and engagement
- Organized staff development coordinating with outside vendors
- Standardized the naming convention of electronic documents
C- Suite Administrative Assistant
United Way of Greater Rochester
03.2019 - 02.2022
- Overhauled Donor Recognition process and improved efficiency, cutting the turn time in by 50%
- Guided administrative assistant cohort
- Reviewed, created & implemented manuals for standard operating procedures
- Orchestrated safety protocol and for the first United Way multi-county event held post Covid
- Collaborated and conducted dozens of training sessions with IT regarding new technologies
- Interfaced with Campaign cabinet members for Chief Development Officer
- Coordinated with the business services team, liaised for the CDO & marketing department
- Managed scheduling and logistics for meetings and events, ensuring seamless coordination across departments.
Manager of Programs & Facilities
Ronald McDonald House Charities of Rochester
04.2017 - 09.2018
- Co-led house renovation project; kept the budget and planning on time with minimal intrusion to families and program activities
- Partnered with Medical facilities staff to maximize support for families
- Developed new training programs and procedures for volunteers and staff to optimize families' experiences
- Increased services by 22% with data analysis and feedback from program participants, staff, and volunteers
- Responsible for $1M program budget
- Collaborated with the board regarding procedural overhauls that resulted in a more robust program
Customer Service Advocate
Verizon Wireless
02.2009 - 01.2017
- Collected customer feedback, processed changes to exceed customer satisfaction goals.
- Delivered exceptional levels of service through active listening and critical thinking.
- Oversaw escalated calls and provided customized solutions.
- Maintained metrics above call center average for three years.
- Integral member of the results-based Customer Relations Team.
- Administered timely, efficient service by mastering database and system knowledge.
Education
Bachelor of Arts - American History, African American Studies
SUNY Brockport
Brockport, NYDiversity, Equity, and Inclusion in the Workplace Certificate - undefined
USF Corporate Training and Professional Education
Knock Your Socks Off Service - undefined
MCC Corporate College
LEAD Ally Certification - undefined
University of Delaware
Skills
- Event and project planning
- Organizational management
- Compliance regulations
- Critical thinking skills
- Conflict resolution
- Adaptive collaborator
- Database management
- Customer service specialist
Timeline
Assistant to Vice President Development and Alumni Relations
University Of Delaware
08.2022 - 05.2026
Executive Assistant to the President and CEO
United Way of Delaware
02.2022 - 08.2022
C- Suite Administrative Assistant
United Way of Greater Rochester
03.2019 - 02.2022
Manager of Programs & Facilities
Ronald McDonald House Charities of Rochester
04.2017 - 09.2018
Customer Service Advocate
Verizon Wireless
02.2009 - 01.2017
Bachelor of Arts - American History, African American Studies
SUNY Brockport
Diversity, Equity, and Inclusion in the Workplace Certificate - undefined
USF Corporate Training and Professional Education
Knock Your Socks Off Service - undefined
MCC Corporate College
LEAD Ally Certification - undefined
University of Delaware