Lisa C Jenkins
RN Case Manager, Educator
Grantham,NH
Summary
Experienced healthcare professional with over 25 years of combined nursing and social work experience, including practice as a Psychiatric Mental Health Nurse Practitioner. Demonstrated expertise in care coordination, utilization management principles, patient advocacy, behavioral health, and healthcare education. Passionate about mentoring staff, facilitating clinical learning, improving care transitions, and supporting best practices in case management. Recognized for strong communication skills, interdisciplinary leadership, and the ability to educate patients, families, and healthcare professionals in complex care environments.
Overview
25
25
years of professional experience
3
3
Certificates
13
13
years of post-secondary education
Work History
RN Case Manager
Dartmouth Health Medical Center
07.2018 - Current
- Advanced biopsychosocial assessments to individualize patients' needs regarding discharge planning, coordination of care, and resource management on all units.
- Developed trusting relationships with patients and families during stressful times to empower them to make care decisions for next level of care.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
Psychiatric Mental Health Nurse Practitioner
Westbridge
01.2026 - 06.2026
- Conducted comprehensive psychiatric evaluations to assess patient needs and develop treatment plans for Partial Hospitalization Program, Intensive Outpatient Program and Residential Facility.
- Collaborated with multidisciplinary teams to ensure integrated care for patients.
- Prescribed and managed psychiatric medications, monitoring patient responses and side effects.
- Educated patients and families on mental health conditions, treatment options, and coping strategies and facilitated health and wellness group.
Psychiatric Mental Health Nurse Practitioner
Counseling Associates
06.2025 - 01.2026
- Conducted comprehensive psychiatric evaluations to identify specific mental health needs, enhancing overall treatment effectiveness.
- Achieved significant improvements in patient mood and anxiety scores, employing combination of pharmacological and non-pharmacological interventions.
- Implemented culturally sensitive care approaches when working with diverse patient populations and reduced instances of crisis interventions, through proactive monitoring and early identification of potential psychiatric emergencies.
RN Case Manager Educator
Dartmouth Health Medical Center
10.2021 - 01.2024
- Created new orientation program focusing on four components of care management (care coordination, resource management, utilization review, and discharge planning).
- Created educational tools for various learning styles, including role-playing, simulation, and visual job aides and oriented and on-boarded 55 new hires.
- Provided monthly education and offered continuing education hours as certified nurse planner to expand social work and nursing case management knowledge.
PMHNP Clinical Preceptor Program
Dartmouth Health
08.2023 - 12.2024
- Inpatient NH Psychiatric State Hospital, Concord NH
- Inpatient Behavioral Intervention Team, Dartmouth Medical Center
- Outpatient Adult, Pediatric, Geriatric, Autism Clinic, Critical Access Team, ECT, Dartmouth Health
RN Case Manager
Huntington Hospital
08.2014 - 07.2018
- Assess and interview to gather necessary information for anticipated needs and safe discharge planning and identify social determinants of health.
- Resource management using Milliman Care guidelines for appropriate level of care in all units.
- Worked with interdisciplinary teams, patients, and families to improve healthcare delivery to improve care and reduce costs.
Registered Nurse, Emergency Department, Charge
Huntington Hospital
10.2007 - 08.2014
- Triaged, treated, and stabilized critical pediatric, adult, and geriatric patients.
- Achieved charge nurse competence in level-II trauma center and precepted and mentored new graduate nurses and emergency room nurses.
- Created violence prevention program for staff to identify patients at risk for violence better and to improve de-escalation techniques to prevent harm.
Director of Social Services, Social Worker
Maple Leaf Healthcare Center
10.2003 - 09.2007
- Completed Minimum Data Set (MDS), filed guardianships, assisted with completion of advanced directives, and assisted with goals of care and end-of-life discussions.
- Weekend administration on call for staff reconciliation, scheduling, and delegated authority and responsibility to department personnel and allocated fiscal allotments to meet goals efficiently.
- Communicated performance survey results to administrators, formulated corrective action plans, and developed department policies and procedures adhering to quality and performance measures.
Education
Master of Science - Psychiatric Mental Health Nurse Practitioner
University of New Hampshire
Durham, NH 09.2021 - 12.2024
Master of Science - Nursing Education
University of Phoenix
Tempe, AZ 05.2014 - 12.2018
Associate of Science - Registered Nurse
Manchester Community Technical College
Manchester, NH 09.2008 - 05.2010
Bachelor of Science - Social Work
Plattsburgh State University
Plattsburgh, NY 09.1997 - 05.2001
Accomplishments
- Worked in PACU and ICU units during RN career
- Social Work Coordinator of Runaway and Homeless Youth Program for Child and Family Services in greater Manchester NH area focusing on crisis intervention, prevention and family mediation
- Social Worker for Department of Probation: Worked with PINS (Persons in need of supervision) focusing on adolescents and behavioral remediation through a 90-day diversion program and leading court-ordered anger management group
- Social Work educator for foster parents within the runaway youth program with focus on respite for teenagers while managing conflict resolution with their families
- Social Work community educator on Advanced Directives, substance use resources, and community resources
- Shared Governance Practice Council; Chair (DHMC)
- Mentor for BSN and MSN Student Capstone Projects
- Participate in Six Sigma patient safety initiative for elimination of catheter-associated urinary tract infection
- Proficient with Epic, McKesson, Sunrise, Allscripts, Midas, Navi-health/Curaspan/Careport
- Nominated Magnet Nurse of the Year Huntington Hospital
- Former Board Certified Emergency Nurse (BCEN), Trauma Nursing Core Course (TNCC), Pediatric Advanced Life Support (PALS), Advanced Cardiovascular Life Support (ACLS)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Basic Life Support (BLS)
Timeline
Psychiatric Mental Health Nurse Practitioner
Westbridge
01.2026 - 06.2026
Psychiatric Mental Health Nurse Practitioner
Counseling Associates
06.2025 - 01.2026
PMHNP Clinical Preceptor Program
Dartmouth Health
08.2023 - 12.2024
RN Case Manager Educator
Dartmouth Health Medical Center
10.2021 - 01.2024
Master of Science - Psychiatric Mental Health Nurse Practitioner
University of New Hampshire
09.2021 - 12.2024
RN Case Manager
Dartmouth Health Medical Center
07.2018 - Current
RN Case Manager
Huntington Hospital
08.2014 - 07.2018
Master of Science - Nursing Education
University of Phoenix
05.2014 - 12.2018
Associate of Science - Registered Nurse
Manchester Community Technical College
09.2008 - 05.2010
Registered Nurse, Emergency Department, Charge
Huntington Hospital
10.2007 - 08.2014
Director of Social Services, Social Worker
Maple Leaf Healthcare Center
10.2003 - 09.2007
Bachelor of Science - Social Work
Plattsburgh State University
09.1997 - 05.2001