LISA JENKINS
Hackettstown,NJ
Summary
Skilled in customer service and leadership with a drive to better customer experience and satisfaction through effective office management and staff coordination.
Overview
14
14
years of professional experience
Work History
Patient Service Representative Manager
Robert Wood Johnson/Access Medical Associates
08.2022 - Current
- Patient Service Representative: Assisted patients in filling out check-in and payment paperwork, took copayments and compiled daily financial records, scheduled appointments, compiled medical charts, followed document protocols to safeguard confidentiality of patient records, facilitated communication between patients and various departments and staff, organized patient records and database to facilitate information storage and retrieval, entered customer information/encounter information into EMR programs
- (Current position as of 8/2024) Patient Service Representative Lead: All of the above with the additional responsibilities of supervising administrative staff - including assisting with new hire interviews and training new hires, overseeing daily operations, creating administrative staff schedules, addressing client complaints through timely corrective actions and appropriate referrals
ASSISTANT/RECEPTIONIST
Salon DP Lorana
01.2012 - 08.2022
- RECEPTIONIST/ASSISTANT: Opening salon procedures (counting cash drawer, filling out opening paperwork), answering phones, scheduling appointments, handling customer complaints, managing register throughout day, salon close out procedures (filling out closing paperwork, finalizing all payments, settling accounts), keeping salon clean and presentable, assisting stylists with their clients, stocking and ordering products
CUSTOMER SERVICE REP
COPART
10.2016 - 04.2018
- Receive and process payments, update vehicle notes in the system, answer multi-line telephone, face to face customer interaction, contact clients to obtain vehicle pick-up information, schedule pickups, file documents, process mail incoming and outgoing, complete sales documents
Education
DIPLOMA -
BRIDGEWATER RARITAN HIGH SCHOOL
2009
Skills
- Communication skills - Personable, Outgoing
- Skilled in organization and office procedures
- Computer and Software skills - Microsoft Word, Excel, Experity
- Ability to achieve immediate and long term goals
- Strong listening skills
- Very driven, determined and motivated
Timeline
Patient Service Representative Manager
Robert Wood Johnson/Access Medical Associates
08.2022 - Current
CUSTOMER SERVICE REP
COPART
10.2016 - 04.2018
ASSISTANT/RECEPTIONIST
Salon DP Lorana
01.2012 - 08.2022
DIPLOMA -
BRIDGEWATER RARITAN HIGH SCHOOL
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