Lisa Johnson
Clarksville,TN
Summary
Dedicated professional with a proven track record at Houchen's Food Group, enhancing transaction accuracy and minimizing downtime. Expert in POS systems and adept at providing exceptional customer service through patience and empathy. Excelled in multitasking and quick decision-making, significantly improving checkout efficiency and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Self Checkout Cashier
Houchens Food Group
05.2016 - Current
- Troubleshot minor technical issues at 4 self-checkout stations, such as paper jams or scanner errors, keeping downtime to a minimum.
- Increased transaction accuracy by diligently monitoring customer transactions and assisting with barcode scanning when necessary.
- Maximized store security by closely observing customer activity to prevent theft or mishandling of merchandise.
- Streamlined checkout process through effectively guiding first-time users on how to use the self-checkout system.
- Maintained and ordered optimal Cigarette Carton Stock based on customer needs and store stock level.
Cashier
Dollar Tree
05.2013 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Dealt with stock by lifting up to 50 pounds at once.
Caregiver
Self Employed Services
01.2004 - 12.2013
- Assisted 2 clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Education
High School Diploma -
Hopkinsville High School
Hopkinsville, KY05.1994
Skills
- Strong Work Ethic
- Patience and Empathy
- Efficient multitasking
- Quick Decision Making
- POS system knowledge
- Training and mentoring
- ID Verification
- Interpersonal Communication
- Purchase assistance
Timeline
Self Checkout Cashier
Houchens Food Group
05.2016 - Current
Cashier
Dollar Tree
05.2013 - 05.2016
Caregiver
Self Employed Services
01.2004 - 12.2013
High School Diploma -
Hopkinsville High School
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