Lisa Johnson
Melbourne,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Shift Leader
Walgreens
05.2023 - Current
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new team members on policies and procedures.
- Resolved customer complaints promptly, improving overall service quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Tobacco Associate
Sam's Club
10.2015 - 08.2019
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Cashier
Space Coast Stadium
03.2014 - 11.2015
- Operated cash register to process sales transactions, handle cash and make change.
- Entered food and beverage orders into POS system.
- Assisted counter staff in packing ready orders and distributing to customers.
Fast Food Cashier
Taco Bell
01.2007 - 01.2010
- Provided customers with information on specials and discount deals.
- Assisted counter staff in packing ready orders and distributing to customers.
- Operated and sanitized kitchen and food preparation equipment.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
West Snyder High School
Beaver Springs, PA06-1998
Skills
- Merchandise Receiving and Handling
- Exceeding Customer Expectations
- Maintaining Clean Work Areas
- Customer Interaction
Timeline
Shift Leader
Walgreens
05.2023 - Current
Tobacco Associate
Sam's Club
10.2015 - 08.2019
Cashier
Space Coast Stadium
03.2014 - 11.2015
Fast Food Cashier
Taco Bell
01.2007 - 01.2010
High School Diploma -
West Snyder High School