Telephonic Nurse
Lisa Johnston
Accredo
Munford,TN
31
years of professional experience
23
years of post-secondary education
Compassionate Registered Nurse with diverse experience in patient care across various settings. Skilled in managing patient inquiries, triaging calls, and collaborating with healthcare providers to enhance patient outcomes. Played a key role in optimizing telehealth services, ensuring efficient operations and effective communication.
Work History
Telephonic Nurse
4 Years 11 Months- Managed inbound patient calls for Accredo specialty pharmacy support.
- Educated patients on medication use, side effects, and therapy instructions.
- Executed various special projects for immediate supervisor, contributing to team objectives.
- Work in collaboration with another colleague to produce the monthly team newsletter
Quality Review Nurse, Case management
10 Years 8 Months- Coordinated client case plans within community agency services.
- Developed individualized care plans with input from clients and their families.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Verified documentation using internal audit tools and review checklists.
- Observed and carried out physician and nursing orders.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Participated in quality improvement initiatives in order to improve patient outcomes.
- Provided guidance to new employees regarding policies and procedures within the organization.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Monitored and managed various treatment and care interventions.
- Provided direct patient care using hospital nursing standards and safety protocols.
- Analyzed quality control processes to identify areas for improvement.
- Performed detailed reviews of documents, data and reports to ensure accuracy and completeness.
Registered Nurse
17 Years 1 Month- Coordinated patient assignments across hospital nursing staff and daily unit workflow.
- Assessed patient conditions and updated care plans with team members.
- Administered medications and monitored treatment reactions following facility protocols.
- Assessed patient conditions and documented nursing observations
- Triaged patient concerns and prioritized urgent care needs
- Trained nursing staff on unit procedures, documentation, and patient care routines.
- Maintained infection control standards across clinical settings
Education
Bachelor of Science - Nursing Education
Nursing Diploma - Nursing
Skills
Telephonic triage
Epic charting
Clinical documentation
Attention to detail
Time management
Critical thinking
Positive attitude
Team collaboration
Timeline
Telephonic Nurse
Accredo
12.2021 - CurrentRead More
Quality Review Nurse, Case management
Methodist Home Health Care
04.2011 - 12.2021Read More
Union University
Bachelor of Science from Nursing Education
08.1998 - 11.2016Read More
Registered Nurse
Methodist North Hospital
03.1996 - 04.2013Read More
Methodist Hospital School of Nursing
Nursing Diploma from Nursing
01.1992 - 11.1996Read More
Bolton High School
05.1991Read More