Lisa Joling-Hatch
Palm Desert,California
Summary
Highly skilled in the fundamentals of business operations with a proven history of business retainment. Focused areas of skill include training and development, conflict resolution, facility maintaining, business efficiency and member services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Well-Being
The Madison Club
09.2023 - Current
- Cultivated and strengthened lasting member relationships using strong issue resolution and dynamic communication skills.
- Leveraged professional networks and industry knowledge to strengthen member relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Trained and guided team members to maintain high productivity and performance metrics.
Director of Operations
The Body Syndicate Training
01.2020 - Current
- Payroll
- Create daily management reports
- Billing services
- Hiring & employee management
- Field telephone calls/answer emails to address inquiries
- Market company services and process sales transactions
Wellness Center Director
Mountain View Country Club
01.2023 - 09.2023
- Team development
- Budgeting and financial management of department
- Transition from pen and paper to the implementation of management software
- Participation in meetings with the Heads of Departments, Wellness Committee and Board of Directors
Fascial Stretch Therapist & Personal Trainer
The Body Syndicate Training
01.2020 - 09.2023
- Provide fundamental administrative support & personal assistance
- Scheduling appointments and travel
- Reading and routing correspondence
- Directing the cleaning staff, overseeing vehicle maintenance
- Coordinating efforts to care for the family and reconciling expenses
Digital Manager
Brandon Boswell Diamonds
01.2021 - 01.2023
- Online inventory management
- Jewelry appraisals
- Implementation of cloud-based system for historical record keeping
- Financial management & tax preparation
Accounting Bookkeeper
Gonda+Co
01.2020 - 01.2023
- Managed books for multiple companies
- Filed for Paycheck Protection Program funding and forgiveness
Executive Personal Assistant
Executive Personal Assistant (Private Employer)
01.2016 - 01.2022
- Provide fundamental administrative support & personal assistance
- Scheduling appointments and travel
- Reading and routing correspondence
- Directing the cleaning staff, overseeing vehicle maintenance
- Coordinating efforts to care for the family and reconciling expenses
Chief Operating Officer and Controller
ProdiG Nutrition (Biotech- Australia)
01.2018 - 01.2020
- Work directly with CEO to assist with daily operations and long-term plans
- Oversee the activity of contractors
- Monitor company finances; accounts payable/receivable, inventory and budgeting
- Review account contracts
Business Manager
A Healing Within
01.2017 - 01.2018
- Delivered office management and accounting expertise for a health and wellness organization
- Implemented business management software
- Handled and ordered inventory
- Completed bookkeeping and maintained confidential files
- Partnered with the customer service team to assist clients
Administrative Assistant
Grassman & Finerty Trust & Fiduciary Services
01.2015 - 01.2017
- Financial and personal care for elderly clients
- Manage healthcare providers and nursing home placement
- Trust account management
Owner
Universal Dance Academy
01.2010 - 01.2014
- Creation of a start-up company: business plan, legal filings, and secured funding
- Maximized profits by controlling labor costs and expenses
- Used patience and professionalism to generate strong rates of satisfaction and retention of customer base
Education
Bachelor of Science - Dance Science and Wellness Management
University of Wisconsin - Stevens Point
01.2010
Associates Degree - General
University of Wisconsin – Stevens Point
01.2008
Skills
- Excellent Written & Oral Communication
- Management and Leadership
- Process Improvement
- Business Management
- Strategic Planning and Execution
- Operational Efficiency
Certification
- 1999-Present, Dance Instructor, Extensive teaching experience in private studios, dance academies, and public-schools
- 2022, Fascial Stretch Therapist (Level I & II), Stretch to Win Institute
- 2022, CPR, AED & First Aid Certification
- 2010, Certified Personal Trainer, American College of Sports Medicine
- 2007, Zumba Certification
Timeline
Director of Well-Being
The Madison Club
09.2023 - Current
Wellness Center Director
Mountain View Country Club
01.2023 - 09.2023
Digital Manager
Brandon Boswell Diamonds
01.2021 - 01.2023
Director of Operations
The Body Syndicate Training
01.2020 - Current
Fascial Stretch Therapist & Personal Trainer
The Body Syndicate Training
01.2020 - 09.2023
Accounting Bookkeeper
Gonda+Co
01.2020 - 01.2023
Chief Operating Officer and Controller
ProdiG Nutrition (Biotech- Australia)
01.2018 - 01.2020
Business Manager
A Healing Within
01.2017 - 01.2018
Executive Personal Assistant
Executive Personal Assistant (Private Employer)
01.2016 - 01.2022
Administrative Assistant
Grassman & Finerty Trust & Fiduciary Services
01.2015 - 01.2017
Owner
Universal Dance Academy
01.2010 - 01.2014
Associates Degree - General
University of Wisconsin – Stevens Point
Bachelor of Science - Dance Science and Wellness Management
University of Wisconsin - Stevens Point
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