Lisa Jouris
Summary
International business experience spanning twenty-eight years in the marine, hospitality, and fashion industries. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Lived and worked abroad extensively, including Saudi Arabia, Singapore, Thailand, New Zealand, Germany, France, and UK.
Skills
- Expertise in yachting industry and marine operations
- Relationship building
- Problem resolution
- Project management
- Business processes optimization
- Strategic sales planning and reporting
- Intercultural experience
- Proficiency with SMS, PMS, and CRM systems
- Languages: Intermediate German and beginner French
Work History
Burgess
Job overview
Leader in superyacht services: brokerage, charter, recruitment, and yacht management
- Liaised with yacht captains and owners to meet expectations, budget, and regulation deliverables.
- Guided and supported the captain and officers to ensure safe, reliable, and cost-effective yacht operations in accordance with Burgess and flag regulations.
- Assisted other yacht managers to resolve issues and meet deadlines.
OmniAccess SL
Job overview
Specialized provider of marine IT & VSAT services
- Led US account planning strategies, resulting in $1.5M increase of annual revenue.
- Researched other companies and their products for sales training purposes.
PRIVA of Global Eagle Satellite Services, Yachts
Job overview
Largest commercial satellite company providing connectivity to over 3000 maritime vessels.
- Managed 85 accounts worth $6.9M with retention rate of 94% of clientele.
- Identified and qualified customers developed sales strategies and negotiated to close profitable sales.
Fullerton Bay Hotel
Job overview
Boutique Five-Star Hotel for business and travel
- Established relationships with existing VIP clients, which led to repeat business and increased revenue for hotel and restaurants.
- Managed a staff of eight at The Red Lantern, the hotel’s rooftop bar. My duties included scheduling personnel, building a team, and integrating company promotions and sales objectives.
ONE°15 Marina Sentosa Cove
Job overview
Award winning club and marina, hosting luxury yachts and Singapore Yacht Show
- Established over 90% berth utilization for visiting yachts exceeding 40 meters, spear-heading the highest superyacht revenues since club's opening.
- Used local expertise to act as a concierge/agent for superyacht crew.
- Was instrumental in organizing the inaugural Singapore Yacht Show at ONE15 Marina.
Yachting Industry
Job overview
- Crewed on sailing and motor yachts, ranging from 18- 52 meters in length.
- As co-captain of 82ft sailing yacht. I managed contractors, day-to-day operations, and was responsible for: accounting, maintenance and minor engineering, provisioning, navigation, watch keeping, and oversaw yard period projects.
- Sailed over 75K NM, including waters around USA, Mediterranean, United Kingdom, Greenland, Canada, Bahamas, Caribbean, South Pacific, Thailand, Hong Kong, and Singapore Straits.
Fashion Industry- Ralph Lauren, DKNY, Levi Strauss
Education
Albert Ludwigs UniversitätFreiburg Im Breigau, Germany
University of Massachusetts Amherst
University Overview
- Magna Cum Laude honor
- Business concentration in German
Certification
- RYA/MCA YachtMaster Offshore
- USCG 100Ton Master/Mate Near Coastal
- PPCDL Singapore Boat License
- STCW '95 (Valid until 2027)
Affiliations
- US Superyacht Association
- International Superyacht Society
- International SeaKeepers Society
- The Maiden Factor
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