Lisa Joyce
Las Vegas,NV
Summary
Enthusiastic Cocktail Server known for balancing quality service with speed in busy environments. Background includes training in Beverage Service and customer service, along with demonstrated bartending proficiency.
Overview
4
4
years of professional experience
Work History
Cocktail Server
Hollywood Casino
12.2015 - 10.2016
- Achieved customer satisfaction by conducting timely check-ins to evaluate food and beverage requirements.
- Anticipated and addressed guest needs through proactive service initiatives.
- Communicated effectively with guests for accurate order recording and need assessment.
- Ensured transaction accuracy while processing sales efficiently.
- Verified identification of guests before alcohol service to ensure legal compliance.
- Maintained cleanliness and organization of bar area for optimal operation.
- Exhibited enthusiasm in service delivery, enhancing referrals and stimulating walk-in business.
- Promoted excellent service standards that contributed to positive guest experiences.
Exec. Administrator
ADGC, Inc.
09.2012 - 07.2016
- Worked closely between interpersonal office executives, clients & customers
- Answered inbound telephone calls using a multi-line phone system
- Draft correspondences and other formal documents as needed
- Coordinated and directed administrative support functions for all office staff, organized filing, ordering of supplies, records maintenance, and other clerical operations
Education
Medical Assistant Program -
Health Occupations Center
Santee, CA01.2018
Skills
- Teamwork and coordination
- Results-focused attitude
- Service excellence strategies
- Customer care and satisfaction
- Food service delivery
Timeline
Cocktail Server
Hollywood Casino
12.2015 - 10.2016
Exec. Administrator
ADGC, Inc.
09.2012 - 07.2016
Medical Assistant Program -
Health Occupations Center