Lisa Kelly
Green Bay,WI
Summary
Dynamic professional with a proven track record at Sanimax, excelling in customer service and relationship building. Adept at managing sales processes and utilizing Microsoft Excel for data analysis. Recognized for dependability and problem-solving skills, consistently enhancing customer satisfaction and operational efficiency. Committed to fostering teamwork and collaboration in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Uber Driver
Uber Eats
Green Bay, WI
06.2025 - Current
- Conducted routine vehicle inspections, maintaining optimal operational condition and safety standards.
- Planned efficient routes using GPS technology, reducing delivery times and fuel consumption.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Sales Coordinator
Sanimax
Green Bay, WI
08.2022 - 02.2026
- Manage sales process for current customers from beginning to end.
- Collaborate to understand order modifications requested and the upstream effects of the change to ensure successful execution by the operation team.
- Initiate required action for the response to customer requests to change orders; including the maintenance of customer information files and communicate changes to the appropriate stakeholders.
- Establish, develop and maintain business relationships with current and prospective customers.
- Process and verify the accuracy of all customer orders by utilizing the organizations internal technology systems.
Customer Service Specialist
Schneider Port Logistics
Green Bay, WI
11.2016 - 08.2022
- Communicate effectively with carriers, shippers and internal/external customers to meet their service expectations.
- Respond to carriers/customers to ensure sucess factors are met
- Troubleshoot and resolve errors on orders
- Create, monitor and create shipments
- Build long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Receive and process various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures
- Create and review invoices to ensure accuracy while working with customers to answer questions and address payment issues
Cashier
Fleet Farm
Green Bay, WI
11.2017 - 04.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and payment options.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Store Manager
Glamour Shots
Green Bay/Appleton, WI
08.1996 - 11.2016
- Led daily operations to optimize store performance and enhance customer satisfaction.
- Developed and implemented staff training programs to improve team efficiency and product knowledge.
- Analyzed sales data to identify trends, adjusting inventory strategies accordingly.
- Fostered a positive work environment through effective communication and team-building activities.
- Oversaw budget management, ensuring adherence to financial targets and operational cost control.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
No Degree - Business Administration
NWTC
Green Bay, WISkills
- Teamwork and collaboration
- Dependable and trustworthy
- Time management
- Customer service
- Problem-solving
- Relationship building
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
Timeline
Uber Driver
Uber Eats
06.2025 - Current
Sales Coordinator
Sanimax
08.2022 - 02.2026
Cashier
Fleet Farm
11.2017 - 04.2019
Customer Service Specialist
Schneider Port Logistics
11.2016 - 08.2022
Store Manager
Glamour Shots
08.1996 - 11.2016
No Degree - Business Administration
NWTC