Lisa Kiddy
Loretto,TN
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
37
37
years of professional experience
Work History
Store Manager
Farmers Home Furniture
11.2020 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised guests at front counter, answering questions regarding products.
Emergency 911 Dispatcher
Lawrence County Emergency/Communications District
11.1991 - 02.2020
- Taking emergency and non-emergency calls from the general public and other law enforcement and related agencies, dispatching calls to the officers in the field along with fire departments and emergency medical services for all of Lawrence County including the 4 incorporated cities; entrance of files into the National Crime Information Center and the Tennessee Crime Information Center (i.e
- - stolen items, wanted persons, missing persons, etc); filing of reports; handling frustrated or anxious callers
- CPR, CAD, EMD, and APCO certified
Records Clerk
Lawrence County Sheriff’s Department
09.1990 - 11.1991
- Entered offense and arrest reports in computer, filed reports, oversaw the drug fund account
- Warrants clerk on an as needed basis
- Dispatched calls to units in the field
- Various other office duties such as monthly Uniform Crime Reports to the FBI, mailing of blood alcohol tests, preparation and mailing of jury summons
Assistant Manager
Cato Clothing Store
06.1987 - 09.1990
- Employee supervision, scheduling, stocking, sales, cashier, lay-away and credit collections
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ10-2009
General Studies - General Studies
Lawrence County High School
Lawrenceburg, TN05-1987
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Store Opening and Closing
- Friendly and Positive
- Teamwork and Collaboration
Timeline
Store Manager
Farmers Home Furniture
11.2020 - Current
Emergency 911 Dispatcher
Lawrence County Emergency/Communications District
11.1991 - 02.2020
Records Clerk
Lawrence County Sheriff’s Department
09.1990 - 11.1991
Assistant Manager
Cato Clothing Store
06.1987 - 09.1990
Bachelor of Science - Health Care Administration
University of Phoenix
General Studies - General Studies
Lawrence County High School
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