Lisa Kiker
Norwood,NC
Summary
Seasoned Staff Pharmacist bringing expertise in medication therapy management and patient counseling. Skilled at reviewing prescriptions to ensure accuracy and providing medication information to patients and customers. Possess strong leadership skills delivering high-quality pharmaceutical care while building positive relationships with patients and healthcare providers. Customer-focused with a passion for delivering exceptional service. Strong interpersonal skills for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Enjoy the ability to use professional skills as a pharmacist to help others.
Overview
16
16
years of professional experience
Work History
Staff Pharmacist
Walmart
Locust, North Carolina
11.2008 - Current
- Develop and maintain professional relationships with patients to provide personalized care.
- Dispense prescription medications accurately, ensuring compliance with state and federal regulations
- Counsel patients on proper medication use, potential side effects and lifestyle modifications
- Resolve customer complaints efficiently and professionally
- Verify prescription information against safety guidelines and review prescriptions for appropriateness
- Process insurance claims, resolve coverage issues and assist customers with cost- saving alternatives
- Screen patients and administer immunizations to protect against sickness and disease
- Collaborate with physicians, nurses and other healthcare professionals to optimize patient care outcomes.
- Maintain accurate patient medication profiles, including allergies, conditions, and concurrent medications.
- Respond to medication-related questions and concerns from patients, caregivers, and other healthcare professionals.
- Advise and consult with patients on potential side effects, drug interactions, storage requirements and directions for use.
- Provide education and guidance on over-the-counter medications, supplements, and health maintenance.
- Participate in continuing education to stay current with new medications, technology, and pharmacy practices.
- Demonstrate ethical performance compling with company and pharmacy policies and procedures
- Build trust and collaborative relationships across personal and professional realms
- Communicate effectively in person or telecommunications to provide knowledge and information to customers, patients, providers, and insurances, as well as problem solve any issues at all levels of care involved
Education
Bachelor of Science - Pharmacy
University of North Carolina At Chapel Hill
Chapel Hill, NC12-1997
Skills
- Prescription processing and dispensing
- Prescription drug interaction assessment
- Patient counseling on medications, health conditions and medication therapy management
- Inventory and supply chain management
- Insurance verification and billing
- Immunization screening and administration
- Customer service and trust/relationship building
- Supplement, nutrition, otc and health expert
- Professional, trustworthy and compassionate care
Timeline
Staff Pharmacist
Walmart
11.2008 - Current
Bachelor of Science - Pharmacy
University of North Carolina At Chapel Hill