Lisa Kinnamon
Petersburg,VA
Summary
Results-oriented Warehouse Manager specializing in inventory control, shipping coordination, and safety training. Demonstrates expertise in streamlining operations and elevating customer satisfaction through strategic process optimization.
Overview
12
12
years of professional experience
Work History
Logistics/Warehouse Manager
Jensen Outdoor
Sandston, Virginia
01.2014 - Current
- Managed inventory levels with advanced warehouse management systems to ensure accurate stock availability.
- Coordinated shipping and receiving activities to ensure prompt order fulfillment.
- Ensured accurate and timely fulfillment of all customer orders.
- Supervised daily warehouse operations to enhance workflow efficiency.
- Trained new staff on safety protocols and operational procedures to ensure compliance.
- Generated shipping documents, packing lists, and invoices to streamline processes.
- Collaborated with cross-functional teams to streamline communication and operational processes.
- Organized regular cycle counts to maintain accuracy of inventory data.
Customer Service Manager
Jensen Outdoor
Sandston, Virginia
01.2014 - 07.2022
- Oversaw daily operations of customer service team for outdoor products, ensuring alignment with company standards.
- Addressed customer inquiries and complaints using effective communication techniques, enhancing customer satisfaction.
- Responded to customer service requests within designated turnaround times to boost satisfaction ratings.
- Implemented new processes that improved service delivery efficiency.
- Maintained up-to-date knowledge of company products to address customer concerns promptly.
- Evaluated team performance to pinpoint improvement areas, driving development initiatives.
- Assessed completed work for consistency, quality, and conformance to standards, maintaining service excellence.
- Built rapport with customers and team members, enhancing overall workplace morale.
Education
High School Diploma -
Cambridge-South Dorchester High School
Cambridge, MD05-1990
Skills
- Warehouse management
- Inventory management
- Supply chain management
- Logistics
- Shipping coordination
- Process optimization
- Daily cycle counting
- Order picking and processing
- Customer service
- Customer relations
- Attention to detail
- Time management
- Problem solving
- Verbal and written communication
- Safety training
Timeline
Logistics/Warehouse Manager
Jensen Outdoor
01.2014 - Current
Customer Service Manager
Jensen Outdoor
01.2014 - 07.2022
High School Diploma -
Cambridge-South Dorchester High School