Lisa Knapp
New Plymouth,ID
Summary
BSN prepared accomplished RN Health Coach with a progressive career history of enhancing patient safety and outcomes through effective disease management and maternal health education. Leveraging strong clinical judgment, advanced patient education skills, and a compassionate approach, I've significantly improved health literacy and satisfaction in my position at AmeriBen/Anthem. Proficient in Microsoft Office Products and certified in Basic Life Support, I excel in fostering meaningful relationships with diverse patient populations and coworkers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
RN Health Coach: Disease Mgmt/Maternal Health
Ameriben/Anthem
08.2015 - Current
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Instructed patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Provided emotional support to patients.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Educated patients, families and caregivers on diagnosis , treatment options, disease process, safe medication administration, and lifestyle options.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- For pregnant and new mothers, provided prenatal and postpartum education and support, as well as assessing mental health and wellness to improve outcomes for moms and infants.
Population Health Management Nurse for PCMHs
St. Alphonsus Regional Medical Center
01.2013 - 08.2015
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Met with patients to discuss and distribute information on health maintenance and disease prevention.
- Contributed to cost-saving initiatives by identifying areas for waste reduction without compromising patient care quality.
- Member of clinical quality-improvement committee for patient centered homes.
- Facilitated provider and office staff education on Population Health initiatives.
- Performed Medicare Annual Wellness Visits.
- Maintained active Certified Health Coaching status.
Labor/Delivery, Postpartum RN
St. Alphonsus Medical Center
08.2009 - 01.2013
- Participated in interdisciplinary rounds daily, providing valuable input on patients'' progress and updating care plans accordingly.
- Provided education and support to parents and families during challenging times, promoting understanding of complex medical conditions and procedures.Maintained detailed documentation of all aspects of patient care using electronic medical records systems for accurate record-keeping and communication among team members.
- Utilized advanced assessment skills to recognize early signs of clinical deterioration in neonates, initiating appropriate interventions or escalating concerns promptly.
- Performed thorough physical assessments on newborns daily to detect early signs of potential complications or abnormalities requiring attention.
- Decreased incidence of infections by adhering to strict infection control protocols and maintaining a clean, safe environment for patients.
- Communicated effectively with other departments such as pharmacy, laboratory services, social work, case management during the coordination of multidisciplinary patient care.
- Assisted with high-risk deliveries as part of the Neonatal Resuscitation Team, implementing life-saving interventions when necessary.
- Skilled in monitoring vital signs, lab values, and diagnostic results to identify trends requiring intervention or further evaluation from physicians.
- Implemented family-centered care strategies by involving parents in bedside rounding discussions and encouraging their active participation in infant care decisions.
- Administered medications accurately following physician orders while closely monitoring for potential side effects or adverse reactions.
- Conducted ongoing research and professional development activities to remain current with best practices in neonatal intensive care nursing.
Labor/Delivery, Postpartum, Level II NICU RN
West Valley Medical Center
01.2012 - 01.2013
- Provided education and support to parents and families during challenging times, promoting understanding of complex medical conditions and procedures.
- Participated in interdisciplinary rounds daily, providing valuable input on patients'' progress and updating care plans accordingly.
- Maintained detailed documentation of all aspects of patient care using electronic medical records systems for accurate record-keeping and communication among team members.
- Utilized advanced assessment skills to recognize early signs of clinical deterioration in neonates, initiating appropriate interventions or escalating concerns promptly.
- Performed thorough physical assessments on newborns daily to detect early signs of potential complications or abnormalities requiring attention.
- Decreased incidence of infections by adhering to strict infection control protocols and maintaining a clean, safe environment for patients.
- Communicated effectively with other departments such as pharmacy, laboratory services, social work, case management during the coordination of multidisciplinary patient care.
- Assisted with high-risk deliveries as part of the Neonatal Resuscitation Team, implementing life-saving interventions when necessary.
- Skilled in monitoring vital signs, lab values, and diagnostic results to identify trends requiring intervention or further evaluation from physicians.
- Implemented family-centered care strategies by involving parents in bedside rounding discussions and encouraging their active participation in infant care decisions.
- Administered medications accurately following physician orders while closely monitoring for potential side effects or adverse reactions.
- Conducted ongoing research and professional development activities to remain current with best practices in neonatal intensive care nursing.
- Served as Circulation Nurse and Post-Op Nurse for Cesarean Section Deliveries
Education
Associate of Science - Nursing
Treasure Valley Community College
Ontario, ORBachelor of Science - Nursing
Western Governors University
Salt Lake City, UT04.2016
Skills
- Unencumbered RN License in Oregon, Idaho, and Nursing Compact States
- Certified Health Coach
- Organized, detail oriented, and self-motivated
- High level of autonomy
- Strong clinical judgment and critical thinking skills
- Health Promotion and Chronic Disease Management
- Patient education and counseling
- Strong ability to engage and form relationships with coworkers, patients, and family members using good communication, compassion and empathy
- Proficient in Microsoft Outlook, Word, Excel, PowerPoint
- Basic Life Support
Affiliations
- American Nurses Association
- National Society of Health Coaches
Certification
- Licensed Registered Nurse
- Certified Health Coach
- BLS
Timeline
RN Health Coach: Disease Mgmt/Maternal Health
Ameriben/Anthem
08.2015 - Current
Population Health Management Nurse for PCMHs
St. Alphonsus Regional Medical Center
01.2013 - 08.2015
Labor/Delivery, Postpartum, Level II NICU RN
West Valley Medical Center
01.2012 - 01.2013
Labor/Delivery, Postpartum RN
St. Alphonsus Medical Center
08.2009 - 01.2013
Associate of Science - Nursing
Treasure Valley Community College
Bachelor of Science - Nursing
Western Governors University