Lisa Kolterjahn
Stewartsville
Summary
Results-oriented Claims Analytics professional with 10+ years of experience transforming complex P&C claims data into actionable insights that drive operational and strategic improvements. Deep expertise in BI reporting, data validation, trend analysis, and cross-functional collaboration. Known for developing automated dashboards, improving data quality, and presenting clear, compelling insights to leadership. Strong technical foundation in BI tools and advanced Excel, with a proven ability to support actuarial, claims, and operations teams in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Analyst
Hauser
12.2020 - Current
- Analyze large, complex claims datasets to identify trends, loss drivers, and opportunities for operational improvement.
- Developed and automated reports from carrier loss runs, enhancing support for risk analysts and external clients.
- Validate key data attributes and ensure accuracy of claim information submitted to carriers.
- Serve as liaison between clients and carriers to ensure proper claim handling and coverage alignment.
- Identified recurring claim issues and collaborated with stakeholders to recommend actionable process improvements.
- Supported ad hoc analytics requests, delivering insights that informed client strategy and risk mitigation.
Claim Operations Consultant
Travelers Insurance Company
Morristown
04.2015 - 01.2019
- Synthesized complex claims data into actionable insights, identifying trends and performance gaps to inform strategic decision-making.
- Led claim analytics production, managing Operations Analyst and overseeing Operations Specialist staff to ensure timely and accurate reporting.
- Designed, developed, and automated advanced Excel-based reporting used by executive leadership.
- Partnered with Claims, IT, and cross-functional leaders to translate business needs into analytical solutions.
- Presented analytical findings to leadership, translating complex data concepts into clear insights for non-technical audiences.
- Maintained oversight of Financial Self-Assessment and SOX controls, ensuring data integrity and compliance.
Operations Analyst
Travelers Insurance Company
Morristown
04.2012 - 04.2015
- Analyzed large datasets to identify trends in claim behavior, operational performance, and catastrophe response.
- Developed tracking mechanisms and reporting frameworks for catastrophe event management.
- Built and maintained dashboards and KPI reports in Cognos and other BI tools to visualize operational metrics.
- Executed SOX and Financial Self-Assessment controls to verify claims data accuracy and compliance.
- Trained staff on reporting tools and data interpretation, enhancing team proficiency with Microsoft Office applications.
Outside Property Contents Claims Representative
Travelers Insurance Company
Morristown
12.2010 - 04.2012
- Delivered exceptional customer service, facilitating timely and equitable claim settlements.
- Managed claim inventory to consistently meet cycle time and uphold quality standards.
- Conducted on-site inspections to establish accurate scopes of loss, ensuring comprehensive documentation.
Education
Bachelor of Science - Mathematics (Concentration in Statistics)
Montclair State University
Montclair, NJ05.2010
Skills
- Insurance Expertise: P&C claims, claim operations, loss analysis, SOX compliance
- BI & Analytics: Cognos, QlikView, Power BI, KPI development, dashboard design
- Programming & Data: SQL (working knowledge), Excel (advanced functions), data validation, data quality controls
- Other: Predictive, descriptive, and prescriptive analytics; cross‑functional collaboration; process improvement
Certification
- Property & Casualty Insurance Producer, New Jersey, 3002471452
- Property & Casualty Insurance Producer, California, 4293053
Timeline
Claims Analyst
Hauser
12.2020 - Current
Claim Operations Consultant
Travelers Insurance Company
04.2015 - 01.2019
Operations Analyst
Travelers Insurance Company
04.2012 - 04.2015
Outside Property Contents Claims Representative
Travelers Insurance Company
12.2010 - 04.2012
Bachelor of Science - Mathematics (Concentration in Statistics)
Montclair State University