Lisa Kozik
Colorado City,TX
Summary
Talented and dedicated insurance Claims Manager with expert team leadership, planning, data analytics and organizational skills built during successful 30+ year career. Insightful, proactive manager equips employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
21
21
years of professional experience
Work History
Claims Manager-Transportation
Markel Group
06.2005 - Current
- Managed a team of claim specialists, providing coaching and performance feedback for improved productivity.
- Analyzed claims data, identifying trends and areas for improvement in processes and policies.
- Developed training materials to ensure consistent handling of claims across the department.
- Reduced claims cycle time by 50.3%.
- Implemented and managed Salvage processing workflows.
- Established strong relationships with internal stakeholders such as Underwriting, Product Management and Compliance.
Claims Adjuster
Sentry Insurance
05.2003 - 06.2005
- Conducted thorough investigations of complex Trucking insurance claims, gathering evidence and analyzing relevant documentation.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or fatalities.
- On-call adjuster responding to trucking accidents and cargo spills after-hours.
- Handled litigated files, attended trials, mediations and depositions
Education
AIC-M - Associate in Claims Management
Insurance Institute of America
Malvern, PA05.2023
Career Diploma - Medical Administrative Assistant
Penn Foster Career School
Scranton, PA06.2019
Associate - Associate in General Insurance
Insurance Institute of America
Malvern, PA08.2010
SM - Program in Supervisory Management
Insurance Institute of America
Malvern, PA03.2009
AIC - Associate in Claims
Insurance Institute of America
Malvern, PA03.2001
ACS - Associate - Customer Service
Insurance Institute of America
Malvern, PA11.1998
High School Diploma -
West Milwaukee High School
West Milwaukee, WI06.1983
Skills
- Team Leadership and Motivation
- Claims Auditing
- Change Management
- Data Analysis
- Performance Management
- Expense Tracking
- Expectation Setting
- Project Management
- Effective Communication
Additional Information
Holds current Adjuster Licenses in 13 states including TX, NY and FL
Timeline
Claims Manager-Transportation
Markel Group
06.2005 - Current
Claims Adjuster
Sentry Insurance
05.2003 - 06.2005
AIC-M - Associate in Claims Management
Insurance Institute of America
Career Diploma - Medical Administrative Assistant
Penn Foster Career School
Associate - Associate in General Insurance
Insurance Institute of America
SM - Program in Supervisory Management
Insurance Institute of America
AIC - Associate in Claims
Insurance Institute of America
ACS - Associate - Customer Service
Insurance Institute of America
High School Diploma -
West Milwaukee High School
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