Lisa Laird
Marion,IL
Summary
Dynamic professional with extensive experience at Deaconess Medical Center, excelling in employee onboarding and training development. Proven ability to manage confidential information and enhance office operations, fostering positive relationships and team productivity. Adept at document management and data entry, consistently delivering high-quality support to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Assistant
Urology Institute
Marion, IL
06.2024 - Current
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Coordinated support to facilitate general office operations.
- Maintained positive working relationship with fellow staff and management.
- Handled confidential information with discretion and integrity.
- Participated in credit and collections activities.
- Maintained front desk to provide positive first impression.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
Training Specialist
Deaconess Medical Center
Marion, IL
06.2022 - 06.2024
- Assisted in developing training plans for new hires and existing employees.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Mentored and onboarded new staff members to establish top client satisfaction.
Receptionist
Deaconess Medical Center/Heartland Medical Center
Marion, IL
01.2010 - 06.2024
- Obtain prior authorization from insurance to cover medical testing.
- Referral to specialist.
- Working in multiple offices and departments, including the ER, Admitting, Family Practice, and Specialty offices, as needed.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Assisted with onboarding of new employees by providing orientation information and support.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Associate of Applied Science - Marketing
John A Logan College
Carterville, IL05-2009
Skills
- Document management
- Data entry
- Office administration
- Confidential information handling
- Employee onboarding
- Training development
Affiliations
- Cooking Classes
- Concerts and events
Timeline
Assistant
Urology Institute
06.2024 - Current
Training Specialist
Deaconess Medical Center
06.2022 - 06.2024
Receptionist
Deaconess Medical Center/Heartland Medical Center
01.2010 - 06.2024
Associate of Applied Science - Marketing
John A Logan College