Lisa Lapointe
Berlin
Summary
Dedicated Service Manager with expertise in complaint resolution and customer relationship management. Proven ability to enhance customer satisfaction and streamline service operations. Also Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
37
37
years of professional experience
Work History
Owner cleaning business/Brookfield Renewable Power
Self
Berlin
03.2010 - Current
Service Manager
Top Furniture, inc
Gorham
06.1989 - 08.2026
- Managed daily operations of service department to enhance customer satisfaction.
- Resolved customer complaints to foster a positive store environment.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Oversaw inventory management to maintain optimal stock levels for repairs and replacements.
Education
Some College (No Degree) -
Nhti
Berlin, NHSkills
- Customer relationship management
- Complaint resolution
- Service scheduling
- Office administration
- Problem solving
- Effective communication
- Payroll processing
- Recording data
- Consumer credit reports
Timeline
Owner cleaning business/Brookfield Renewable Power
Self
03.2010 - Current
Service Manager
Top Furniture, inc
06.1989 - 08.2026
Some College (No Degree) -
Nhti