Lisa Larnard
Spring Lake,MI
Overview
27
27
years of professional experience
Work History
Customer Care Coordinator
Bold +
Muskegon, MI
08.2025 - Current
- Manage custom furniture requests, assessing cost, lead time and capacity impacts as well as packaging and delivery requirements.
- Coordinate project timelines across Production, Warehousing, Quality and Logistics teams while managing customer expectations.
- Independently handle on an average of 70 in-process projects.
- Receive and process customer purchase orders through internal systems .
- Achieve timely response times by prioritizing tasks effectively under pressure in a fast-paced environment.
- Develop strong relationships with clients by consistently providing exceptional service and support.
- Maintain client files with sales contracts, records of client interactions, client notes, and other information.
- Organize daily workflow and assess appropriate staffing to provide optimal service.
Cost Estimator Sales & Purchasing Coordinator
Studio G
Spring Lake, MI
01.2022 - 05.2025
- Analyzed measurements and specifications to prepare competitive quotes.
- Managed purchasing, issued POs, tracked orders, and ensured timely delivery.
- Coordinated installations and resolved customer concerns with professionalism.
- Collaborated with clients, subcontractors, and vendors on project timelines.
- Used Microsoft Office 365 and QuickBooks to manage orders and invoicing.
MLS Administrator & Event Coordinator
West Michigan Lakeshore Association of Realtors
Grand Haven, MI
02.2019 - 05.2021
- Supported over 1,100 members with MLS compliance, training, and technical troubleshooting.
- Processed vendor contracts and ensured IDX integration according to MLS standards.
- Managed event planning and logistics for fundraising, networking, and committee events.
- Responded to member concerns with professionalism, clarity, and system knowledge.
Administrative Assistant
The Sandi Gentry Team – RE MAX Lakeshore
Grand Haven, MI
05.2021 - 01.2021
- Provided confidential administrative support, including scheduling and client correspondence.
- Maintained and updated CRM databases, client files, and marketing materials.
- Prepared Comparative Market Analysis (CMA) reports for listings and client presentations.
- Supported daily office operations and real estate transactions with accuracy and care.
Sales & Design Consultant
West Michigan Office Interiors
Holland, MI
07.1999 - 02.2019
- Conducted client consultations, space planning, and design using Giza presentation software.
- Managed both inside and outside sales of commercial office furniture solutions.
- Created pricing proposals, negotiated with vendors, and tracked project timelines.
- Collaborated with clients and design teams to deliver tailored workspace solutions.
Education
Bachelor of Science - Individual & Family Studies
Central Michigan University
Mount Pleasant, MI05.1991
Skills
- Proficient in Microsoft Word Office, Kinetic(ERP), Wrike, QuickBooks
- Customer relationship management
- Cross-functional coordination
- Problem-solving skills
- Time management
- Multitasking Abilities
- Reliability
- Organizational skills
- Shipping and receiving
QUALIFICATIONS
- Procurement & Purchasing
- Administrative Support
- Inventory Control
- Sales
- Problem Solving
- Customer & Vendor Relations
- Project Coordination
- Quality Control
- Critical Thinking
Timeline
Customer Care Coordinator
Bold +
08.2025 - Current
Cost Estimator Sales & Purchasing Coordinator
Studio G
01.2022 - 05.2025
Administrative Assistant
The Sandi Gentry Team – RE MAX Lakeshore
05.2021 - 01.2021
MLS Administrator & Event Coordinator
West Michigan Lakeshore Association of Realtors
02.2019 - 05.2021
Sales & Design Consultant
West Michigan Office Interiors
07.1999 - 02.2019
Bachelor of Science - Individual & Family Studies
Central Michigan University