Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edgar Garcia

Dallas,Texas

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities.

Overview

2
2
years of professional experience

Work History

Customer Care Coordinator

WinHolt Equipment Group
Dallas, Texas
07.2023 - Current
  • Processed orders accurately and efficiently according to established procedures.
  • Received, logged, and tracked all returned items according to established procedures.
  • Communicated effectively with vendors regarding product defects and any associated warranty claims. Inspected returned merchandise for damage prior to restocking shelves or disposing of it appropriately. Adjusted bills and refunded money to resolve customers' service or billing complaints based on product inspection.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Manage large retail accounts like HEB, Target, UNFI, etc to help meet their project deadlines and department remodels.

Customer Care Support Coordinator

WinHolt Equipment Group
Dallas, TX
05.2022 - 07.2023
  • Provided customer service support to customers through phone and email inquiries.
  • Tracked shipments and provided updates to customers as needed.
  • Performed administrative tasks such as filing documents, updating databases, preparing reports.
  • Assisted colleagues during peak periods or when workload was high.

Education

Associate of Science - Computer Science

Eastfield College
Mesquite, TX
12.2022

Skills

  • Data Entry
  • Account Management
  • Product Knowledge
  • Order and Refund Processing
  • Microsoft Office
  • Epicor ERP
  • RMA
  • Credit and Rebills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Care Coordinator

WinHolt Equipment Group
07.2023 - Current

Customer Care Support Coordinator

WinHolt Equipment Group
05.2022 - 07.2023

Associate of Science - Computer Science

Eastfield College

Similar Profiles

CREATE PROFILE
Edgar Garcia